Heres the story, I have not touched my WoW account in weeks, until i found a mail informing me that i was banned for spamming(something i DID not do) I didnt care, since it was only a 3 hour ban. After 3 hours passed, i tried logging in, wasnt able to do so, said i needed some authenticate key which i didnt have. I've emailed them yesterday, got back my account without the authenticate key. So i logged in today, only to find that ALL my characters have been deleted. The hacker made some characters for me in each realm, only lvl one's lol. What should i do guys ? :/

same cas as mine,but the hacker did not delete my char tho,u can try bugging the acc admin to store the at the last point of ur playtime.

i've already sent them a email. will that be good enough bro?

calling them is the fastest way to get your account back

something to share...i had a guildy whose account got hacked last April and it happened infront of my husband's eyes (he was playing and is a very close friend of that guy) we noticed his character has not replied to a single thing my husband said and he kept on changing toons and each time it was off to th AH with all of the most expensive and valuable GB stuff. My husband checked the GB and it was almost empty, all 4 tabs. Later on when the real guy came on, he told us that his account got hacked and we managed to track down the culprit by looking at the AH patterns that have our GB stuff, a level 1 character does not have access to level lots of high level alchemy stuff at least not the ones our friend is making. My friend tracked him down and it seems its a China based player. We scrambled off trying to to contact our Guild master and other officers explaining what had happened.

We asked him to check his pc for certain addons that he may have accidently installed. He ran an antivirus check and i think he reformated his pc to be sure after the hacking happened twice within 1 week. He spoke to the GM (its was morelike constant hassle) and everything returned to normal within a week after the incident but it was one heck of an agonizing period because our friend felt so guilty to the guild that it happened that he wanted to stop playing. He was even demoted to restrict his access to the guild bank.

Anyway after a week we got all of our GB stuff back from Blizz. Our friend's advice is, try to get the Blizzard authenticator, the small thing that generates a series number (just like some banks use for internet banking) so that anything will require your authentication number. Due to this incident he have this personal hunting vandetta on hackers/ account stealers. Other than addons, answering to certain 'looked authentic' blizzard's adverts are also high risks. A WoW beta gamer had his account hacked due to this. So therefore, try to check your addons and try not to answer to any blizzard ads no matter how enticing it is.

anyway can the authenticator be buy n send to malaysian address yet?

actually, you dont need to buy that key chain thingy. u can always buy the blizzard mobile authenticator. works on 99% of the phones in market except those phone that is not coloured screen. so why hassle to buy the keychain and pay for the dreadful cost of shipping when u can jus get the mobile authenticator for onli RM4? (its USD 0.99 if not mistaken) i am using one already and its running very well on my nokia 6300. if u dunno where to buy, go to this website :

mobile.blizzard.com

wow i never think that mobile one work for malaysia. gonna check it out

it works as long as you hav a phone to support. RM4 buy and then u need to use the phone WAP service to sync for a moment. total cost is less then RM10. so is rly worth it for maximum security. all my frens and i are using it now. super safe.

edit : btw, u need of course a credit card or paypal account la to buy....

This post has been edited by espada90: Nov 30 2009, 11:33 AM

aiya my phone not supported la..n93..

sigh nokia 3310.

there is another way to obtain the authenticator. can your phone run java?

yes it can

lol. this is wat my brother did la for his windows mobile cause he can run java as well. he took the program, from my phone. and put it into his phone and run it. and it worked....XD
both of us hav different serial number no means we can use seperately witthout any interference. maybe u can try this way then u can get. there is also guide in the internet. maybe u can try finding.

able to get the program to my mobile n running..but seem cant connect to snyc. it say error it either my mobile connection or their server is down..

yeah,enuff i dun know how long u have to wait coz 2 days for me,maybe u can try the webform straigh to the billing team:

https://eu.blizzard.com/support/webform.xml?locale=en_GB

The last time i played WoW was at Blitzone DJ. So, yeah.. Don't think im gonna play WoW there ever again. My friend too got hacked, but he changed password immediately. Blizzard Authenticator, was thinking about that for awhile.. mm

Emails to them is sufficient. Just be patient. They will return your characters and your lost items and spent gold will be mailed back to you in a few days if you lost any. All the best!

Yeah, its been a day since i've last sent them an email. Cheers m8.

good. successfully used the mobile authenticator now. feel more safe.