Hi Lowyat_P1W1MAX. My sister have subscribed to P1 Wimax service early last year. During her time using it, the service is pretty good. Speed is acceptable, and it rarely disconnects. But 2 months ago, she moved to Hulu Langat, and she couldn't get a signal there. When she go to the P1 HQ, they confirmed that Hulu Langat doesn't have coverage. So, my sister wanted to unsubscribe, as she doesn't want to pay for a service that she can't use. But the customer service officer there said can, but have to pay penalty. It's not fair to my sister coz it's not that she simply want to unsubscribe. It's because P1 doesn't provide coverage where she currently stay. Or does it mean that P1 subscribers can only move to areas that have P1 coverage? The customer service officer also suggest lending the modem out to friends who can continue using the service, but all her friends (and mine) all have internet connection already, and they're pretty satisfied with their current service. So Lowyat_P1W1MAX, what can my sister do about this? Does she really have to pay the penalty if she wants to unsubscribe? Because her reason is quite solid, P1 doesn't have coverage where she's living now. She doesn't have to pay for something like that right? I hope to hear good news from you soon Lowyat_P1W1MAX.