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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps

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boxer07
post Jan 26 2010, 11:40 PM

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Pls refund me immediately ~

ACC. NO. : 102146784


DATE : Thursday, 14 Jan, 2010 4: 01 PM - 26 Jan,2010 ( 9days)



Dear Mr Tan,



Thank you for your letter with ref: Portal SKMM 0012/01/10.

First and foremost, please accept our sincere apologies for the inconvenience caused due to your refund issue. As per our conversation, we will bank in your upfront fee RM100 to your may bank saving account xxxx xxxx xxxx within 10 business days.


Mr xxx, let me assure you that it has always been our key priority to take steps to continuously improve coverage and network quality, and we seek your understanding in this matter.



Please accept our apologies for the inconveniences caused and we hope to serve you again in the near future.

If we can be of further assistance, please do not hesitate to contact me or email our customer service team at careline@p1.com.my.

Thank you and have a nice day.



Best regards,

Tamayanty Selladurai

Customer care Consultant

Customer Service Department

Packet One Networks (Malaysia) Sdn Bhd



P1 Careline Tel: 1300 800 888 (8am to 11pm daily)

P1 Website: http://www.p1.com.my/

P1 Address: Packet Hub, 159, Jalan Templer, 46050 Petaling Jaya, Selangor Darul Ehsan[cool.gif[/B]

PLS PM ME TO GET MY INFO

ACC. NO. : 102146784

This post has been edited by boxer07: Jan 26 2010, 11:55 PM
boxer07
post Jan 27 2010, 05:00 PM

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QUOTE(Lowyat_P1W1MAX @ Jan 27 2010, 10:27 AM)
Could you please provide us your account no in order for me to assist you further on your enquiry? Really appreciate your kind understanding and patience.  smile.gif
I have PM you the port forwarding setting. Please check your inbox. Thanks!
Please be informed that our agent will be calling you by today. Sorry for the delay refund process. Thanks!  laugh.gif
*
I HAVENT RECEIVED ANY CALL AND MONEY !

MY ACC. HAVENT GET CREDITED

i think i gonna file another MCMC report .... P1= Pay 1st , Service 2nd

Ur co. is the 1st that i need to file 2 reports in MCMC to get it resolved

great ! luckily i never subscribe for 2yrs contract.. if not my life will reduce by 20yrs ... !
boxer07
post Jan 27 2010, 10:42 PM

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QUOTE(Lowyat_P1W1MAX @ Jan 27 2010, 05:39 PM)
Hi buddy  smile.gif

Really understand your frustration. I have checked with Ms Tamayanty ( our staff), your refund RM 100 has been processed and will be bank in to you within this week. Our credit control department had approved your request. Appreciate your kind understanding and patience.
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if u all cant pay on time , dont giv me a timeline , like within 10days

maxis paid me 5-8days after i complained... P1 ? more than 1 months....

~fyi , today is the 10th day ... it will be 11-12days if u pay me on friday shocking.gif shocking.gif doh.gif doh.gif vmad.gif

This post has been edited by boxer07: Jan 27 2010, 10:44 PM
boxer07
post Jan 29 2010, 07:53 AM

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QUOTE(Lowyat_P1W1MAX @ Jan 27 2010, 05:39 PM)
Hi buddy  smile.gif

Really understand your frustration. I have checked with Ms Tamayanty ( our staff), your refund RM 100 has been processed and will be bank in to you within this week. Our credit control department had approved your request. Appreciate your kind understanding and patience.
*
today is the last working day for the month .. checked and money not yet credited .... icon_rolleyes.gif vmad.gif

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