my account number is 101123065. I've made my complain bout the slow internet speed to the helpline but they wasn't very pleasant and helpful. i used up my 20gb limit but the problem is my speed should be throttle to around 400kbps download speed right? instead i'm having 50 - 90kbps on 10-20 speed test i did on p1 website today. Before this my speed was ok....ussually i stream video online until i reach my limit then i play online game with the throttle speed, but now i can't even open a webpage. Unless u guys can fix my issue else i demand a void of contract and termination of service without any obligation cos on ur web say for 1.2mbps package will throttle speed till 400kbps only. I hate the 20gb limit but i respect it, i can get better deal with tmnet streamyx but i choose to support p1 because i want to support a new company into the broadband scene in malaysia, please do not let me down.

P1 Rep, why are you ignoring some of the post regarding the FUP issue?

Just received another call from P1. The lady said the reason for my tanked speed is due to me exceeding the fair usage threshold and told me to wait until the 14th again. I am only getting 10kbps download speed, for f***'s sake! I can't browse the net anymore, I can't check my e-mail, getting to this forum takes ages. She said the slow speed is due to "best effort". Her response made me seethe with rage.

When I demanded a solution, she told me to upgrade to the 40GB package. And when I said I want to terminate because of the void of contract, she reminded me of the f***ing RM999 fine hanging over my head. She speaks so nonchalantly as though I owe her shit.

So basically everything is my goddamn fault now is it? More than a week of pain and all I get are bullshit textbook answers.

I really regret subscribing to this phony hack of a service.

f*** you P1. Seriously, f*** you.

I would suggest that you dont pay, and start subcribing streamyx or any other broadband. Let them chase you instead!.

If P1 brings you to court, you should explain violation of agreement made by P1, such as 10Kps speed whereby FUP clearly indicate it capped to 400KPS. Keep TC Agreements and the screenshots of speedtest as evidence!. If would be best if you can tape the lady's conversations as a proof that this is an unfair practice of FUP policy which has been violated by P1.

Im still waiting for them to change back the FUP system,if they not changing it by next month,im not gonna pay my bill and gonna bring this case to court where they changing their policies as they like.

=.= today i receive an unknown call from P1 those told me due to my billing record are great,they will send me a free Wiggy Starter Kit 4GB(with modem) for 90 day period on this saturday.      still thinking izzit a joke or ...? =.=

http://www.cfm.org.my/

Seeing all the evident posted about p1 ninjaing the FUP i submited a official complain to cfm and i hope that all those affected by the new FUP policy please spare some time and do it too...together maybe we can make a difference. I call for void of the 2 year contract due to breach of trust regarding the FUP. I also provided my speed test and evident of p1 ninjaing the FUP noted by other lowyat user.

Please spare 10 minute to do a proper complain and exercise our consumer right

I know why they capped us at 100kbps... cos they dun want us to lodge a report at CFM...
I couldnt load CFM properly for an hour... they are so cunning...
Im just curious, is the anyone here that got their Fair Usage reset at the beginning of the Month ?
If nobody got it, then this doesnt even justify whether its a heavy or light user.
Everyone just got f***ed up...

Or only the heavy user didnt get the reset. anyone can fill in ?

Any news on this? actually p1 did nothing wrong, they state there, there reserved the right to control your speed..black and white.

Can P1 do this like Celcom??
[attachmentid=1352694]
Now I'm still downloadoing at 300-400kbps 

Hey Buddy 

We do understand your frustration. First of all, please allow us to apologies for any inconvenience caused. And the limitation is only for 'temporary'.

The FUP-reduced speed will return to your subscribed speed when your next billing cycle starts. In this case, either 14th or 28th of the month depending on your billing cycle. Fair Usage policy and the reduced speeds are managed dynamically by the network in order to ensure overall good customer experience and allows P1 to offer the best service at an affordable price.

The Fair Usage policy is enforced such that the speeds are adjusted dynamically depending a few factors, including but not limited to, (1) existing customer traffic; (2) fairness among all subscribers; (3) network utilization; (4) traffic management.

We assure you that we are working around the clock to provide additional capacity to cater for the increase in the number of subscribers as soon as possible. 

We will do our utmost to resolve this situation as soon as possible and will continue to update you on the progress of our network capacity expansion. In the meantime, we seek your patience and understanding. As our valued subscriber we truly appreciate your continued support. 

Thanks in advance.

Best Regards, 
Lowyat_P1 Wimax

how long have u subcribe? half year count old subcriber?

btw now my speed 2x faster then yesterday

To our beloved customers 

I am happy to hear that you had received your normal speed back to normal. Firstly, I would like to pass through my sincere apology with the issues you are facing previously. I would to like to inform regarding the FUP for all throttled customers.

Understand there have been a lot of complaints from customers on FUP, 100 kbps (UL/DL). We have decided to revert FUP speed 400kbps DL/150kbps UL effective from 15 Dec 09 onwards. 

To answer all those questions from you  :

1. Why do you throttle customers down to 100kpbs?
P1 has a Fair Usage Policy to ensure best experience and fairness among all subscribers. P1 is committed to ensuring our customers receive the best broadband performance at a competitive price. To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all users at any one point in time. Certain extremely heavy users have used excessively and impacted other users. As a result, this policy identifies those users and manages their bandwidth only, to protect the service for all of our customers. In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. When network load is high at certain locations, the users who exceeded Fair Usage threshold will get reduced speeds due to dynamic traffic prioritization.

2. Why didn’t you communicate to all P1 subscribers on your new policy? I was informed by your Sales person, if I’m throttled my speed would be 400kpbs (D/L) and 150kpbs (U/L). This is unfair.
Fair Usage Policy is not a new policy. This has been stated on the T&C and the Fair Usage thresholds are explicitly listed on the marketing brochure.

3. How long is this new FUP (throttle to 100kbps) going to last?
In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. For this 100kbps restriction once users exceed Fair Usage threshold, this was a temporary measure to ensure traffic prioritization among all users. This restriction is no longer applicable after 15/12/2009. 

4. Do you have any plans to return to your old FUP policy (400kpbs and 150kpbs)? When?
By Tuesday (15/12/2009), the previous reduced speed values have been restored 

I would like to express my great 'appreciation' to all of you for your kind feedbacks and complaints previously. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you. 

I have problem with my connection speed and already emailed P1 yesterday - they replied by calling me just now.

They mention that my area (Cheras Utama) got congestion issue, and will be back to normal on 22nd December.
I hope from now onwards, P1 support can inform to all their affected customer instead of we ourselves as customer need to figure out by ourself.

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Added on December 16, 2009, 5:51 pm

I also faced the same issue, just realize my area has been wipe out from the coverage map 
Maybe they are upgrading their tower and they show the current status of the coverage??

i post your guide on the pinned thread, hope you dont mind

Hi gbrlta,

Standardize the throttling speed for all plans to DL 128kbps and UL 100kbps once the customers have exceeded their monthly usage quota
Optimize network, reduce congestion sites, ease of communications
Throttling speed will take place on 22nd March 2011.
All other parameters within the plan remain unchanged

Do let us know if u need further clarification.

I'm a existing p1 home plus user for more than 2 year.
I'm considering upgrading to home pro but i got 2 question to ask
1) What is the min speed for home pro after the fup limit is used up?
2) Does P1 guarantee minimum speed for it's package anymore? If yes please show me the link to the info

Currently considering upgrading to home pro or jump ship to unifi.

wow...that answered my question....thx for the advice bali
In dec 2008 they change the fup term and condition and we protested, they change it back to stating back the min cap speed for different package
Now they're doing the samething again.
All package throttled to the same speed? omg
0.12mbps dl speed? omg omg
I supported p1 for so long because i believe in promoting competition among isp.
But suka suka change FUP term and condition attitude of p1 and unattractive/uncompetitive package compare to unifi is just bad business strategy and practice.

"After using/supporting p1 for 2 year, they still leave me no choice but to jump back to tmnet."
that is the summary of my 2 year customer evaluation to p1