yea...for awhile that evening the connection suddenly drop..weird..but a few minutes later it was ok back...then rain comes...habis..hahaha..

Slow....       

I second that, having heavy rain here....Klang, Tmn Sentosa

 

Sorry for a little hash word, so unlucky that had a bad experience with streamyx (You can ask friend around klang area)

Be frank, i was mad at P1 when their signal turn red/bad for 2 months and i need to open up my door, gate then only able to online...

Further more, their 1st level customer service a bit lame and keep on asking for basic troubleshooting (ping and reconnect to the P1 modem) bla bla bla, until the complaint escalate to 2nd level engineer then only they come out with solution to install outdoor modem
ok, to proof i am using outdoor modem

Nope, f them gao gao if wan to charge extra, they need to provide solution since i am tie to the 2 years contract.

But they will assign base on the following condition(wat told by their engineer):
1) Your really experience weak signal.
2) Your area is not congested (both link and site congestion, dun really understand but they will check).
Keep calling them, i call more than 10 times for my case. (But dun scold them, can see they are willing to help, but i believe they dunno how to help only, so need time to escalate)

My experience
1) Line was ok when i 1st subscript to them.
2) Then line become super slow when they ask people to "potong"
3) Then light goes from green to yellow then red (wtf??), found signal weaker day by day (wtf again???)
4) Call to customer service, said site congestion issue. Waive part of my fee and ask to wait until date A.
5) after 1 month waiting, still got problem after date A.
6) call in, kantoi them and they escalate to 2nd level.
7) after talk to 2nd level, they agree to give me outdoor modem (ahhhh, i cant take my modem to other place liao, since its fix)
8) Contractor come to install (around 8pm until 12 mid nite, because i was not available before 8pm)
(this is wat i like compare to streamyx, where streaymx technician come without calling, then make appointment also didnt come.....)
9) problem settle.
if you have more question and i does not answer here, please pm me....holiday mah

haha, i wanted to potong p1 initially, when the above said problem arise and take so many steps to resolve it.

But, i decide to stay with p1 base on the following reason, after they install the outdoor modem for me

1) Their line quality is ok compare to TM (before p1 potong them and they are still sleeping)
2) At lease they are working hard to solve customer problem ( i heard they just change their out-sources customer service to serve us better, where the previous was sucks)
3) I continue to support them because they are the one started to bring down Broadband price. where Broadband was previously super expensive beforehand (activation charge la, deposit la RM77 for 512kbps, RM99 for 1Mbps excluding the so call line rental which is RM26++)
4) give them 1 more year to improve services, else i will definately jump to ytl.