The speed is....excruciating.

It has been like this since the 28th of November and I have called the helpline several times and each time they told me that I have exceeded the fair usage threshold. Yes I am well aware of it but isn't the speed supposed to be throttled to 400kbps? I signed up because for me 400kbps is still tolerable. What's the meaning of this??!! Google takes forever to load. I spent hours just to obtain that speedtest result.

After calling for help for several times someone finally got back to me. She asked for my speedtest results and when I told her the upload speed is 0.01mb, this is what she said, "100kb? That's normal." Seriously, is P1 customer service operators even trained? She even told me to wait until the 14th when it's reset. Is this how you guys conduct business? Telling your customers to tough it out instead of solving their problems? I can wait because I am tied to your shitty contract for 24 months but it is the way your customer service handle things that vexes me.

Anyway my account number is 101585396. I want to hear your bad excuse.

By the way, 0.01megabits = 10 kilobits.

From the response that Channel84 got, I have this to say to P1: Why fix something that isn't broken in the first place?

Hopefully this situation is not permanent. Otherwise it's a violation of the contract on their end for failure to deliver what has been agreed upon.

Just received another call from P1. The lady said the reason for my tanked speed is due to me exceeding the fair usage threshold and told me to wait until the 14th again. I am only getting 10kbps download speed, for f***'s sake! I can't browse the net anymore, I can't check my e-mail, getting to this forum takes ages. She said the slow speed is due to "best effort". Her response made me seethe with rage.

When I demanded a solution, she told me to upgrade to the 40GB package. And when I said I want to terminate because of the void of contract, she reminded me of the f***ing RM999 fine hanging over my head. She speaks so nonchalantly as though I owe her shit.

So basically everything is my goddamn fault now is it? More than a week of pain and all I get are bullshit textbook answers.

I really regret subscribing to this phony hack of a service.

f*** you P1. Seriously, f*** you.

Well, it is back to normal. But my worry is if I exceed the limit again, will the speed be throttled below 100kbps or 400kbps as per agreement of the home plus package?

I guess we will find out in a few weeks time.