I think I'm the other victims of the Potong Campaign.

I Potong Streamyx 2 months before to subscribe to Wimax. Well at first the speed is good and I'm very satisfied on the services provide. Just recently not long ago, I started to get a bad connections and the whole thing is unuseable during raining days. Well knowing that it's a wireless services and it'll suffer drop in frequency during raining day - Well I kept quiet and still looking at the good side of Wimax, until yesterday where i fully utilised my 20 gigs of the Fair Usage Policy and got my speed throttle all the way down to 100kbs/s. i was waiting anxiously for 1st of December to come to get back my speed and to my horror, I'm still getting the lame speed all days and i had no choice but to give a call to the Customer Service to ask for the reason for the long throttle. Called and a customer service came to answer my call.

She informed me that the FUP of 20 gigs last from 14th to the 14th of the next month. I accept the explanation and then ask politely on is there any ways that I can get back my speed. She started to answer me in a rather rude manner telling me that there will be no ways that I can do so and the only ways that I can do is to wait till 14th of December to get back my speed. Nothing I could do so i hang up. Then I browse the website for any explanation on the FUP and found this

""WHAT WILL HAPPEN IF MY USAGE EXCEEDS THE FAIR USAGE THRESHOLD THAT MONTH?
• If your data usage per month exceeds the Fair Usage Threshold, P1 reserves the right to manage and reduce speed up to 400 Kbps for download speed and 150 Kbps for upload speed (1.2 Mbps subscription or higher) and 100 Kbps download speed and 50 Kbps upload speed (below 1.2 Mbps subscription package). All connection speeds will return as per original subscription packages on the 1st of every month.""

I was thinking what the h*ll is wrong with the customer service who inform me that it'll be on the 14th of every month and then make another call to P1. This time the different Customer Service picked up the phone and after telling him what is wrong, he put me on hold nearly 8 minutes (Yes, I counted) he told me that P1 had just renew their policy and that they will only reset the FUP after 14th. I kept on stressing to him that my previous month of FUP started on the 1st of November and it's very unfair to give me a 20Gig of FUP for the period of 6 Weeks (14th of the month will be 2 weeks for now = so total 6 weeks). And guess what he told me, Sorry Mr XXX, there is nothing that I can do to help you. I mean WTF!!!!!!! I pay on time every month for the lil 20Gig and they wan me to use it for 1 and a half month and they could not do shit on it when it's not even my fault!!!!!

Please do something on it and please solve this problems with an acceptable answer.


My account number is 101712693

11.10PM now...approximately 50 mins to 14th December 2009...I'll see what will happen.....

my connection is back to normal...okies..u kept your promise p1...thank you

Account number: 101712693
Subscribe to: P1 W1MAX Home Plus 24 Month 1.2 Mbps Package
Speedtest Show:





I'm geting merely half speed of what I'm paying for everytime. Can I pay only half of my package price too?? Please give me a call ASAP

Thanks.

how about my post??...can u reply on my thread too????

thanks