Dec 15 2009, 10:52 AM
QUOTE(Lowyat_P1W1MAX @ Dec 15 2009, 09:55 AM)
To our beloved customers 
I am happy to hear that you had received your normal speed back to normal. Firstly, I would like to pass through my sincere apology with the issues you are facing previously. I would to like to inform regarding the FUP for all throttled customers.
Understand there have been a lot of complaints from customers on FUP, 100 kbps (UL/DL). We have decided to revert FUP speed 400kbps DL/150kbps UL effective from 15 Dec 09 onwards.
To answer all those questions from you :
1. Why do you throttle customers down to 100kpbs?
P1 has a Fair Usage Policy to ensure best experience and fairness among all subscribers. P1 is committed to ensuring our customers receive the best broadband performance at a competitive price. To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all users at any one point in time. Certain extremely heavy users have used excessively and impacted other users. As a result, this policy identifies those users and manages their bandwidth only, to protect the service for all of our customers. In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. When network load is high at certain locations, the users who exceeded Fair Usage threshold will get reduced speeds due to dynamic traffic prioritization.
2. Why didn’t you communicate to all P1 subscribers on your new policy? I was informed by your Sales person, if I’m throttled my speed would be 400kpbs (D/L) and 150kpbs (U/L). This is unfair.
Fair Usage Policy is not a new policy. This has been stated on the T&C and the Fair Usage thresholds are explicitly listed on the marketing brochure.
3. How long is this new FUP (throttle to 100kbps) going to last?
In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. For this 100kbps restriction once users exceed Fair Usage threshold, this was a temporary measure to ensure traffic prioritization among all users. This restriction is no longer applicable after 15/12/2009.
4. Do you have any plans to return to your old FUP policy (400kpbs and 150kpbs)? When?
By Tuesday (15/12/2009), the previous reduced speed values have been restored
I would like to express my great 'appreciation' to all of you for your kind feedbacks and complaints previously. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.
ey i've been meaning to ask this (and have asked this a loooong time back), as cellphone providers provide a schedule on which is PEAK and which is OFF PEAK. what are the schedule of P1 regarding PEAK / OFF PEAK hours? (or isit dynamically determined I am happy to hear that you had received your normal speed back to normal. Firstly, I would like to pass through my sincere apology with the issues you are facing previously. I would to like to inform regarding the FUP for all throttled customers.
Understand there have been a lot of complaints from customers on FUP, 100 kbps (UL/DL). We have decided to revert FUP speed 400kbps DL/150kbps UL effective from 15 Dec 09 onwards.
To answer all those questions from you :
1. Why do you throttle customers down to 100kpbs?
P1 has a Fair Usage Policy to ensure best experience and fairness among all subscribers. P1 is committed to ensuring our customers receive the best broadband performance at a competitive price. To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all users at any one point in time. Certain extremely heavy users have used excessively and impacted other users. As a result, this policy identifies those users and manages their bandwidth only, to protect the service for all of our customers. In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. When network load is high at certain locations, the users who exceeded Fair Usage threshold will get reduced speeds due to dynamic traffic prioritization.
2. Why didn’t you communicate to all P1 subscribers on your new policy? I was informed by your Sales person, if I’m throttled my speed would be 400kpbs (D/L) and 150kpbs (U/L). This is unfair.
Fair Usage Policy is not a new policy. This has been stated on the T&C and the Fair Usage thresholds are explicitly listed on the marketing brochure.
3. How long is this new FUP (throttle to 100kbps) going to last?
In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. For this 100kbps restriction once users exceed Fair Usage threshold, this was a temporary measure to ensure traffic prioritization among all users. This restriction is no longer applicable after 15/12/2009.
4. Do you have any plans to return to your old FUP policy (400kpbs and 150kpbs)? When?
By Tuesday (15/12/2009), the previous reduced speed values have been restored
I would like to express my great 'appreciation' to all of you for your kind feedbacks and complaints previously. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.
)and yeah the fair usage policy is not new, just the change recently is new and caught most of the subscribers off guard... (i think i say this for most of the subscribers) we would appreciate it if the same diligence P1 is exuding in reminding people of their payments via email be done also when it comes to service disruptions/policy changes. only a wish though. been saying this since a couple of months back.
also make your announcement page an RSS Feed!
thanks for the response Lowyat_P1W1MAX!
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