Noted with thanks!

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Added on June 22, 2010, 10:38 am
Really understand your frustration. We have PM you earlier. Please kindly check our message. Thank you.

bro, i having the same situation with u. And i really can understand your feeling.

but something good is that u had them to waive for u. and i'm still paying RM99 for the "VERY BAD" connection speed.

i did also request for termination of service without penalty...till now still no reply. (it not my fault, why i need to pay the penalty)

fyi, i spoke with khalid too....he said that i'm wasting my time for calling customer service. So i dont think there is any miracle will happen.
latest update of my bandwidth connection speed, enjoy!
[attachmentid=1645404]
result on 24-06-2010, around 6pm

i plan to apply p1 , saw in their website my area is under coverage. i stay in PJ ss2 near by chao yang restaurant there, anyone is staying this area ?? can i know hows the P1 service at PJ ss2 area ?? my house is at jalan ss2/47. anyone using P1 and staying this area can share ur experience ??

P1 wimax rep,

my service was suspended 2 months back (may), hmmm, from what i remembered i was suppose to get a waive as promised from one of your tech support ppl..

the following month [june], i checked my p1 acc self service [at the cyber cafe, cause u cut me off from my service after the "promised" waive].. guess what?? i was still charged "for using your suspended service".. this month [july] still the same case charged "for using your suspended service"..

what the heck?? why do i get charged for "suspended service" while P1 dont get "charged" anything for the slow speed i've been getting...

it's one thing charging me so much (2.4Mbps package) and not providing me with the advertised speed.. now u guys POTONG my service because i "failed" to pay [was actually waiting for the PROMISED WAIVE].. after potong still charging me...

my last call and visit to p1 hq was fruitless.. promised to send a tech team..
no tech team visited.. sure one of ur techies called, said the same thing "ur house is in border line"!! why would you even sell the product if u knew from the start i was living in border line area?? are you guys so hadapp of money from me and all the other victims here..

kawan, you want to do business to business properly laa.. dont just simply step on our head just because the choice of wireless ISP is somewhat limited.. ur TVC was all hyped up... POTONG! POTONG! POTONG!!
what end up happening was that YOU GUYS POTONG US [customers]

hope you can look into the matter, just put me in the waive list permanently until my contract expires end of this year... better yet just terminate it... so damn fed up with all the excuses you guys have been giving me..

btw for ur reference my acc number is 100921014

P1Maggot.. u managed to get ur service fee waived?? i was hoping to get mine waived to.. no point in paying for something that i will never get.. not to mention the amount that i have to pay that they claim "tertunggak"..

btw how'd u get urs to be waived??

thanks p1maggot.. im hot on their tail!! hahaha.. btw chairul is p1 staff or cfm?? wish me luck!!

the P1 wimax services really differnet every areas. for those who stay around seri kembangan, very smooth the internet speed without congested issue. maybe the area is new coverage by P1, no much users using there.

P1 is the worst service that I ever subscribed in my WHOLE life.
Now I'm still using P1 but the customer service of P1 just sucks to the max.
If you really potong Streamyx and register for P1, your life is ruined.
I have my experience with P1, real bad.

The story is like this..
My modem can't get online, it shows RED light and I called P1.
P1 told me to reset and after reset it, it's still Red for like one week but my area usually all places is in GREEN light.
Then I complaint to P1 customer service, called the 5th time then they REALLY key in my problem in their report and finally gave me a case number.
The others previously promised me will give me the case number but they didnt.
The WORST part is that when I complaining halfway with the customer service, they actually CUT OFF my line.
If the customer service people are so unwilling to help, why create such department, just close it!!
Then, when I ask again when my problem gonna be solved, they will say have to wait for LEVEL 2 people to resolve my problem and they can't do anything. So meaning that I call also for nothing ?
However the LEVEL 2 people is so nice and came the next day after the lvl 2 ppl called but I waited the customer service ppl to inform them around 2 weeks.
Then they checked and said my modem is faulty. My modem is DUST FREE, SCRATCH FREE, didnt drop before, the sticker everything still on and tell me the modem spoilt.
And I requested them to send over a modem for one week then they just willingly to send over.
When  I Complain to the customer service why never send a modem to me, they replied that p1 NEVER send out modem and the report they keyed in for me to request them to send a modem over is just for the sake of keying in my complaint and it will never be resolved because it is IMPOSSIBLE.

Then the level 2 people told me to request for a rebate because I can't get online for 3 WEEKS. So I called 9 times (1 month) and FINALLY they gave me a case number. But I still have to wait for their approval. When I called them, they will just say they didnt know anything, they cannot view the superior message in the system and I will just have to WAIT.

And do you all know that we just need to pay RM 299 to terminate our contract of 2 years with P1 ?

I am so willing to pay the amount of money to terminate P1. Even if it's RM 2999, I AM SO WILLING TO CUT OFF P1, LIKE NOW.

P1 admin just could not delete or ignore our comments here, if not they will be like the customer service call centre, cut off people's line.

All they know is that just simply saying "Ok, we will attend, we're so sorry to cause any inconvenience."
But what we wanted is the action, not words, but its not like P1 know how to handle the words part.

bro how to make a complain with CFM?...and what action did they take after that?..

great share bro..thanks

i already register an account and make a report with CFM...hope they take action asap..since it's been a month now..this is my speedtest tonight for RM99..damn slow!!

this site works:

http://complaint.cfm.org.my/

P1 personnel just called me up today...

dumped all my complaints there previously, including my replies here in lowyat

she say will send a technician over here somewhere next week, and gave me a P1 case number to refer to as well.

What happens is when u dump a case at the above government site, it will route to that telco/broadband provider and a case will be created with them. I guess it's monitored by the government that's why so fast response.

Hope can settle, else she say can waive without penalty (after try all the methods to solve). Hooray.