Hello P1, I believe I'm supposed to receive my 1 month waiver for piss poor connection since the guy called me up to confirm my area really does suck. That was 2 weeks ago.

So when I'm supposed to receive the waiver? This month's bill is still RM99 as usual, do I really have to call again and again just to get what I want?

My account no.
101000610

Get something done please, either fix my pathetic connection or give me my damn waiver.

Now i wait til 28th
same got same problem
green lighted dc i have turn on off again over and over every 2xmins
Now confirm no exceed.

i ask for solving problem from 2 mth from NOT exceed to exceed still din solve...

hello, I have joined p1 last month and since then up to last week the speed was ok although I was capped, then the speed became supper slow I can not open any page, can you please tell me wats wrong.

Another problem is my FUP it finish so fast, I have never downloaded any file last month and my 20 GB finish in 10 days, yesterday it was renewed and now it shows I used 3 GB I can not understand how that can happen. plz help.

my account No. 103565412

tq

---

Added on May 29, 2010, 8:59 pmhere is the test result

This post has been edited by ammarsa22: May 29 2010, 08:59 PM

I'm only 1 day of usage after reset and according to the website, I've already use 8GB. All I've been doing is watching videos on youtube..

i found tat problem too alot my friends said his rarely use p1 cap oso gone

Theres no way you can check your usage as the information in the selfcare page is not sufficient. If only P1 would make a report of daily usage, hell even better, hourly usage. I wanna know what exactly did I do to use 8GB in less than 24 hours..

ya i have the same problem as you

My speed will get throttle few days, less than a week after reset. Thats 20GB of usage in less than 7 days. I'm not a heavy downloader. I know what I'm downloading and I know its not 20GB, +/- streaming and surfing.

Report One: 721321 (26 May)

27 May no internet at all....

Report Two: 725185 (28 May)

Report Three: (31 May) Tonight the signal is YELLOW color... and speed is like dial-up speed...

I want a written explanation and not SMS sorry and lalala....

The customer service consultant has promised to ask for a month waiver...

Let me know what's the outcome...

Thanks...

Account number 101847846

Its already 2 weeks and i am still having lousy terrible slow connection download rate is only 200kbps

I am using premium package that cost 339 with unlimiteed usage.

and the customer support cant help a thing with my problem at all

---

Added on June 1, 2010, 10:32 amTotally agreed with this guy but i am more worst... i paid 339 and they do not let me cancel or else they give me blacklist

P1 is eating money .

This post has been edited by Polytechnic: Jun 1 2010, 10:32 AM

Hi there, I'm currently experiencing it again, sudden connection lost eventhough the green light on my modem remain stable.... The time now is almost noon.. I'm gonna continue to monitor it tonight to see whether this continues...

Hi Crys, May I know your connection status for today?


I have already informed the relevant person to contact you today. Please bear with us ya!

In order to do port forwarding for online gaming, you may need to enter http://10.1.1.254. Username: admin Password: admin 123. Once entered, you may click on 'Networking', then click 'Port Forwarding'. You can perform the port forwarding from here. If above steps could not solve this matter, please provide us your account number for further investigation.

If you have further enquiries about technical issues/others, please share with us on our official thread http://forum.lowyat.net/topic/1237785 or email to talktous@p1.com.my.


We will call u today for assistance. Sorry for any inconvenience caused.

Hi, Can I have your account number before we proceed with further assistance?

No worries sir. We have clarified this matter and will call you by today! Sorry for any delay response.

Case is under our monitoring. I will call you shortly. Thanks for kind patience.


Thanks for sharing. We will call you today and clarify this matter. Thanks!

Could u please provide us your account no for verification purpose? We will call and help u on this matter.

Hi, thanks for sharing with us! I will call you shortly. No worries.


Sorry to hear that. We will find the best way to resolve your issue. Please bear with us. We will call you before 6pm today. Thanks for sharing ya.

Hi Shirley,

Appreciate that. Just let us know any issue and outcome tonight. Thanks.

Hey there, this 3 days i having very very de connections...

I got the green lights .. i follow instruction the girl give me to get my modem BSID enter to area 2 instead of 1 ... but it's even lagger den area 1 but she told me area 2 & 3 not as congested then 1 ...

den ah even when i in area 2 my TX Power cant below then 15 no matter how i try...

She ask me try to move the modem to other place .. but only that balcony i can get the signal strongest thats why i tied my modem on that balcony! in my room there is no connections at all...

This 3 days when ever i log in msn .. in 30 minutes it DC 3 -4 time ..

load lowyat forum 1 page need bout 5 minutes or need press refresh ....

Noted. Thanks. Really understand your frustration. I will take a look this matter again by today. No worries ya!

how can there be no worries ...


its been 2 weeks having this slow connection and i paid 339 for 2.4mbps not 200kbps



Attached thumbnail(s)

Hi,

It was nice talking to u just now. Please bear with us. Our technician will attend to your premise soon. Thanks! Cheers.

Account 102764065

Has not been getting any signal (Blinking RED) since 6 Hours ago.

Received a call and email from one of your Digital Team Members .. did what she told .. except i still cant seem to get TX Power low den 10 no matter how i shift the modem .... emailed back to her ady ...

@Polytechnic - at least both ur upload and download also seem higher bit den mine .. and ur ping time shorter ... mine one yesterday night is

Ping : 425ms
Download Speed: 360kbps
Upload Speed: 5kpbs

... now i really understand why i barely can upload photo to my facebook or photobucket or put attachment here ... upload speed of 5kpbs!!!!!!tried the speed test few times, the highest upload i get is 7kpbs!!! and the Download Speed is keep dropping one...the PING time is always above 300

i wonder why i barely can reply forum at home lol .... i reply the P1 gal de email also ... it takes me bout 8 minutes to load the reply page .. i click ady 2 times 'REPLY' to successfully load the page, click ady 3 times 'SEND' to send the email out ...

friends even say i slow poke in replying msn ... cause what i send out is lagged ... wuuu wuuu ....

P1 rep,
I subscribed to P1 for almost a year now and only happy with the service in the first month ... after that everything go downhill. This is one issue I will deal separately, what I want to know is this:
I have this 1st generation modem, can I get a free upgrade/swap to the latest model, the one with wifi and also voice built-in?

Hi. May i know where i can terminate my subscription?

The contract already past over few months ago.

Is it a must to go to ur HQ?

Ur HQ seems to be far from my location.

Can I terminate it in lowyat plaza?

Or any nearest location around my location, Kg Baru/Chow Kit?