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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps

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owc
post Dec 4 2009, 11:22 AM

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QUOTE(Muhammad Syukri @ Dec 4 2009, 12:31 AM)
Hello rep,any idea why the ping still higher althought im getting full speed.

I try online gaming at local spot also getting like 100+ ping.
Anyway to solve??
*
Your Game 100ms is ok already, mine get 350ms ++, you are very luckly already


Added on December 4, 2009, 11:24 am
QUOTE(littleman @ Dec 4 2009, 02:57 AM)
what is with the 100kbps FUP cap?

this wasn't in the contract! vmad.gif
*
100KB/s or 100kbit/s ?
Normally people confuse
such as Mbit or Mbyte

This post has been edited by owc: Dec 4 2009, 11:24 AM
littleman
post Dec 4 2009, 11:29 AM

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QUOTE(owc @ Dec 4 2009, 11:22 AM)
Your Game 100ms is ok already, mine get 350ms ++, you are very luckly already


Added on December 4, 2009, 11:24 am

100KB/s or 100kbit/s ?
Normally people confuse
such as Mbit or Mbyte
*
kiloBIT, kilobyte is kBps

All my download wouldn't exceed 12kBps, and it's the 4th of December already!
owc
post Dec 4 2009, 11:35 AM

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QUOTE(littleman @ Dec 4 2009, 11:29 AM)
kiloBIT, kilobyte is kBps

All my download wouldn't exceed 12kBps, and it's the 4th of December already!
*
Mine Totally 0 kbit/s to download the movie and song, but streamyx, izzi, maxis can. (same file)
P1 say no throttle bt or p2p hmm.gif
Can I believe?
TSLowyat_P1W1MAX
post Dec 4 2009, 02:58 PM

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QUOTE(shirley_andy @ Dec 3 2009, 02:52 AM)
nowadays speed is fair but ping is terrible...

I got ping of around 1000ms before..

Anyway the last time got technician came my house to check on my complaint, after collecting some data he went home.. Until now no other action...
But luckily the speed is fine since then, no more frequent disconnection...
Just very bad ping...
Anyway satisfied for now cuz no time to complaint cuz busy with upcoming exam..
*
Hey Buddy,

Thank you for supporting us!!!! If you need further clarification and should you have any further questions, please do not hesitate to let me know and I will do my very best to assist you.

Thank you for your patience. And you could email us at talktous@p1.com.my as well.

Best Regards,

Lowyat_P1 Wimax


Added on December 4, 2009, 3:05 pm
QUOTE(krulafix @ Dec 2 2009, 03:28 PM)
Hi Lowyat_P1W1MAX,
I've also been getting a bad connection with my w1max 1.2Mbps package this few days...i couldnt even access ur website to check for my account information...hope dat u can give me some explaination...My acc no is 101768570...thanx
*
Hey Buddy,

We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)


Best Regards,
Lowyat_P1 Wimax


Added on December 4, 2009, 3:12 pmHey Buddy,

Will call you today. Please let me know your available time to talk. I will be here until 9 pm


Best Regards,
Lowyat_P1 Wimax

This post has been edited by Lowyat_P1W1MAX: Dec 4 2009, 03:12 PM
ragereaver
post Dec 4 2009, 03:35 PM

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May I know can you settle my case? I still haven't receive any call from P1 CS. Thanks. My account no is 101709830 and the incident ID is 358966.

This post has been edited by ragereaver: Dec 4 2009, 03:44 PM
TSLowyat_P1W1MAX
post Dec 4 2009, 04:27 PM

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QUOTE(ragereaver @ Dec 3 2009, 03:48 AM)
Lowyat_P1W1MAX,
I did receive a call from a customer service around 4.30pm yesterday but couldn't answer it because I'm in a meeting. They've sent me an email requesting me another contact number to which I've replied it's the same number they have. So now should I wait another call from them or how? They mention in the email the incident ID is 358966. Thank you.  smile.gif
*
Hey Buddy,

Hi! We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)

Best Regards,
Lowyat_P1 Wimax
ragereaver
post Dec 4 2009, 04:47 PM

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QUOTE(Lowyat_P1W1MAX @ Dec 4 2009, 04:27 PM)
Hey Buddy,

Hi! We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)

Best Regards,
Lowyat_P1 Wimax
*
Sure. Will wait till the 14th and see how it goes then. Thanks anyway. smile.gif
MegaPrawn
post Dec 4 2009, 04:59 PM

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P1 Beyond Broadband smile.gif
Been having this speed from November 20 - Now

TSLowyat_P1W1MAX
post Dec 4 2009, 04:59 PM

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QUOTE(frey88 @ Dec 3 2009, 03:40 PM)
wondering why the base tower near pelangi damansara always down and i have to face my modem to other side to get weaker signal to be able to connect.
*
Hey Buddy,


We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)


Best Regards,
Lowyat_P1 Wimax


Added on December 4, 2009, 5:00 pm
QUOTE(jAkUn @ Dec 3 2009, 02:55 PM)
Hi P1 Rep.

Someone did call me last few weeks. And she did resolve my issues. I am quite happy with my current speed. Given that I only signed up for 1.2mbps, it is quite logical to get 200~300 kbps.

However, I am planning to move in into Putrajaya, and there is no coverage there. I am very keen to have P1 coverage there, and I was wondering, when will Putrajaya have P1 coverage while Cyberjaya already fully covered?
*
Hey Buddy,

Hi! We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)

Best Regards,
Lowyat_P1 Wimax

This post has been edited by Lowyat_P1W1MAX: Dec 4 2009, 05:00 PM
andrew9292
post Dec 4 2009, 05:07 PM

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Hey i'm interested in applying /trial for p1wimax.

My area is palm sping condo Kota Damansara, this condo is in between Pelangi Damansara and Dataran Sunway, if not mistaken you have base tower at both the places and mine is in between.

I stay @ 10th floor btw... heard the base towers dont spread the signal upwards... only horizontal and below the height of the base tower

any subscribers in this area/condo? need some feedback on this area

This post has been edited by andrew9292: Dec 4 2009, 05:14 PM
TSLowyat_P1W1MAX
post Dec 4 2009, 08:41 PM

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QUOTE(James_yka @ Dec 4 2009, 12:19 AM)
i have been having bad connection speed since tuesday... website doesnt load properly, need to refresh few times... and my signal is green light...

acc no 101054153... now im located in Taman Shamelin Perkasa...
*
Hey Buddy,

We have attended to you. TQ for choosing P1 & feel free to get back to us if u need further assistance! :-)


Best Regards,
Lowyat_P1 Wimax
owikh84
post Dec 4 2009, 09:06 PM

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New capped limit had been set by P1 Wimax after reach all your data limits (eg. 20GB /40GB)
Confirm by helpdesk from Wimax started 1st Dec all capped limit will reduce to 100kbps only which previously is 400kbps. (all plan including home plus 40GB).

another 1 is data usage reset according your bill date. previously is at 1st of every month.

So, who intend to sign wimax in PC fair please think twice.
100kbps is really really slow. You cannot do anything with this kind of speed not even fb.

fkping
post Dec 4 2009, 10:01 PM

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thanks Lowyat_P1W1MAX . my ping low now and upload speed recover already.
massKiller
post Dec 4 2009, 11:12 PM

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QUOTE(fkping @ Dec 4 2009, 10:01 PM)
thanks Lowyat_P1W1MAX . my ping low now and upload speed recover already.
*
Well in jb 0.10Mbps....

wow..this is 3 day straight...0.10Mbps...
singal strenght full bar, bandwidth sucks.

Sound like streamyx, u r connected but speed sucks.


fkping
post Dec 4 2009, 11:57 PM

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JB speedtest below , but ping high again in KL ?

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This post has been edited by fkping: Dec 4 2009, 11:59 PM
henryee
post Dec 5 2009, 12:20 AM

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When will the 100 Kbps FUP be going back to nowmal of 400 Kbps?
Don't tell me after my Bill date, I want a capped limit that reduced to 400 Kbps previously~
Please tell me~
massKiller
post Dec 5 2009, 12:40 AM

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QUOTE(henryee @ Dec 5 2009, 12:20 AM)
When will the 100 Kbps FUP be going back to nowmal of 400 Kbps?
Don't tell me after my Bill date, I want a capped limit that reduced to 400 Kbps previously~
Please tell me~
*
Those using 1.2M after reaching treshold it should capped to 400Kbps..fair enough.
But mine is at 100Kbps 3 day straight .and i am using 1.2M, paying rm99 monthly.
What is going on.

Is P1 been bought over by TM?

I think it is, TM has bought P1 and now managing P1 broadband.
Well it looks like it.


Added on December 5, 2009, 12:41 amhttp://www.speedtest.net/result/642390412.png

This post has been edited by massKiller: Dec 5 2009, 12:41 AM
kazasho
post Dec 5 2009, 12:56 AM

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To guys who want to sign up for P1, the speed will reduce to 100kbps after cap is really slow. No Im not joking or trying to get P1 down but its the truth.

I dont know if the 100kbps is temporary or not but...

I just get 3 days of fullspeed then 100kbps for the whole month?
massKiller
post Dec 5 2009, 01:11 AM

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QUOTE(kazasho @ Dec 5 2009, 12:56 AM)
To guys who want to sign up for P1, the speed will reduce to 100kbps after cap is really slow. No Im not joking or trying to get P1 down but its the truth.

I dont know if the 100kbps is temporary or not but...

I just get 3 days of fullspeed then 100kbps for the whole month?
*
Thats it.

P1 is now TM WIMAX.

henryee
post Dec 5 2009, 02:30 AM

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oh shoot~P1 treat their existing customers like scrap metal, and they don't even think about when they terat their existing customers well, we can spread the good news to others and therefore, the ''CUT'' process can then go smoothly.

But by imposed this STUPID Fair Usage Policy of 100 kbps, I'm damn pissed by YOU, P1~~~
Don't ever tell me to upgrade it to RM 199 to get the puny 40GB, coz it's not worth it!!!
Now I'll spread the bad news among my friends who might want to consider P1, coz last time they ask me if reduced to 400 kbps is it very slow, that time I said will not slow down that significantly, and I still somemore recommend P1 to them, but now the FUP being reduced to 100kbps might as well reduced to 56 kbps DIAL-UP speed for us, I WILL NEVER NEVER NEVER RECOMMEND P1 TO MY FRIENDS ANYMORE~~!!!

It is u the MANAGEMENT who pissed ur customer away from u,P1~~~!!!!


Added on December 5, 2009, 2:33 amOh my GOD pls help me~ the www.speedtest.net needle is like the P1 is going to die.......soon!

This post has been edited by henryee: Dec 5 2009, 02:33 AM

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