Dec 2 2009, 01:40 PM
QUOTE(.:zep:. @ Dec 2 2009, 10:18 AM)
Same here. Yesterday, when I tried to upgrade my package from 512 to 1.0mbps but this error shows.
So I pressed retry few times, suddenly I received this message.
I've emailed them about this matter, and this morning I get this email.
I checked the my details again at the website, my package already 1mbps.
At the upgrade order status, it's still being processed. and my speed still 512kbps.
this also happened to me last time So I pressed retry few times, suddenly I received this message.
I've emailed them about this matter, and this morning I get this email.
CODE
Dear Sir/Madam,
Thank you for contacting TM. .
Referring to your e-mail dated 1st December 2009 on Streamyx Upgrading issue, we would like to thank you for you keen interest of our products and services. Please note upon checking ID Pesanan Mips : 220-20091201-000564486 there is no data found in order management, thus kindly be informed that the upgrading process can be also done at the TMPOINT as you will be asked to fill in an upgrading service form. Please bring along the relevant documents as below:
1. Identity Card or Passport
2. Letter of Authorization with IC photocopy of account owner (if you are not the account owner).
You are able to search for the nearest TMpoint at our website as follow:
http://tmpoint.tm.com.my/content.cfm/ID/9B23CE18-F53B-4088-B8B0FFC3D6BFF971
We hope the explanation above revert to your issue. Thank you once again for your understanding and co-operation.
Regards,
Revin
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
Thank you for contacting TM. .
Referring to your e-mail dated 1st December 2009 on Streamyx Upgrading issue, we would like to thank you for you keen interest of our products and services. Please note upon checking ID Pesanan Mips : 220-20091201-000564486 there is no data found in order management, thus kindly be informed that the upgrading process can be also done at the TMPOINT as you will be asked to fill in an upgrading service form. Please bring along the relevant documents as below:
1. Identity Card or Passport
2. Letter of Authorization with IC photocopy of account owner (if you are not the account owner).
You are able to search for the nearest TMpoint at our website as follow:
http://tmpoint.tm.com.my/content.cfm/ID/9B23CE18-F53B-4088-B8B0FFC3D6BFF971
We hope the explanation above revert to your issue. Thank you once again for your understanding and co-operation.
Regards,
Revin
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
I checked the my details again at the website, my package already 1mbps.
At the upgrade order status, it's still being processed. and my speed still 512kbps.
Quote
0.0308sec
0.72
7 queries
GZIP Disabled