Damn.. how come I didn't get to know this? I went to TM Point yesterday, upgraded mine to 4Mbps .. and they didn't say anything about the package.... dang..dang.. Anyway, my line is now at 4Mbps but my account is still throttled at 1.5Mbps .. should I call up 100 now?

OK, my account is still under the old package, so they actually throttle it at 1.5Mbps.. need to call up the installer to update the system so they could upgrade my account to 4Mbps one.. anyway, was told that if I didn't pay for the installation .. it means that I got the promotion too.. yes!!

Ah.. and yes, the installer told me that it usually take them 3 days to upgrade my account .. the installer didn't tell me that on the first place.. just that when I called him, he mentioned it.. he'll try to get it upgrade by calling the whatever guy ..

This post has been edited by wiraone: Nov 25 2009, 05:02 PM

Nope .. not all .. some that are quite distance away from the exchange or RDSLAM (the box at the roadside) won't get 2Mbps.. this is end of miles limitation of cooper wires used worldwide..

Not DIY type of works .. you need to call up a TM contractor to do this.. though if you're fancy and think that you won't get caught .. you could go an buy the cable from some hardware store (ask them for outdoor telecom cable... ) and do you own wiring .. for housing estates like mine where the pole is nowhere to be seen.. no other choice other than calling TM contractor..

What you can do is to report the problem to TM, they'll send a technician to solve the problem. Using his tools, he could determine if there is problem with the line etc. The guy will check at the phone line's point of entry to your house.. if he gets a bad signal there, he might checked the quality of the line from the road side cabinet.. if it is okay, he might swap your line with a free one but if your area is already fully populated, it is hard to get a free physical line that not being used. Had this problem when I was staying at Bukit Antarabangsa, the guy was kind enough to spend few days with me trying to resolve my problem and finally found that some stupid TM contractor did a lousy job at the road side cabinet. But then again .. that was for a new line .. no idea for existing one .. replacing the whole cooper cable will be costly .. and I don't think they'll change it unless majority of your neighbours have the same problem as you do..

From my experience, be nice with anyone coming to your house and they'll nice and be very helpful to you .. the TM tech that came to my previous house even fixed my lousy job splitting my line to two .. for free .. hehehe..

Opss.. sorry, to answer about the cost .. anything from TM end of cooper line to your house .. it is you to pay .. TM usually have a box on the pole where you could see it splitted to many wires going inside house .. that is the last line that TM is responsible for .. if there is any need to change the cable from that end to your house .. you need to bare the cost. Internal wiring is surely on your own RM..

This post has been edited by wiraone: Dec 22 2009, 10:23 AM

Since it is free .. why not go back to your previous speed .. you don't need to pay anything.. just call them to revert back ..

Your line can go up to 4Mbps no problem .. currently set at 2Mbps with high SNR & low attenuation (which is excellent) .. what package are you on at the moment?

Did he call you to set the appointment or did you get the appointment date/time from TMPoint? TMPoint gave me tech. no to call and I set the appointment directly with him..

There are two stages of capping .. one is done at the physical level (exchange) which is the speed of the port you're connected to. the second one is at the tm server level where they'll cap based on the account you subscribing to.

To get to the advertised speed, TM will put you into a port with higher speed.. ie. If you're subscribing to 1Mbps .. if they cap you at exchange at 1Mbps, you won't get the real 1Mbps speed due to some overhead. So, they'll usually put you into 2Mbps port.. this does not mean you'll get 2Mbps download .. this mean, between the exchange and your modem .. you should get 2Mbps.

At the server end, since you're subscrbing to 1Mbps, they'll cap your account at 1.5Mbps .. reason is still as above, to get full speed and avoid some overhead and customer complaining of not getting the real 1Mbps..

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Added on December 23, 2009, 9:06 amI guess you need to call up the tmpoint you're registered to or 100 and get the technician phone number. I've never trust tmpoint/100 appointment .. usually missed them and sometime the techie will call you at unsuitable time (ie. when you're out of the house).

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Added on December 23, 2009, 9:09 amUsually, the installer are not from TM .. they're TM's contractors .. and they didn't do their job well .. TM techie are very helpful ..

This post has been edited by wiraone: Dec 23 2009, 09:09 AM

Errm.. not really .. I got a new Riger wireless modem/router ..