Streamyx Streamyx "Super Upgrade Deals" Promotion, wow!!worth it
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 Dec 22 2009, 01:26 PM
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#41
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2,173 posts Joined: Jan 2006  
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QUOTE(1212345656 @ Dec 22 2009, 01:17 PM) Lost my hope and trust over streamyx edi.... Why you don't just terminate your Streamyx.......????   .......teach them a lesson.....This post has been edited by altimi: Dec 22 2009, 01:31 PM |
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Dec 22 2009, 03:32 PM
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#42
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Senior Member
2,173 posts Joined: Jan 2006
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QUOTE(lllProlll @ Dec 22 2009, 03:17 PM) why I can't update my streamyx in a box from 1mbps to 2mbps or more? Upgrade to 2M & 4M only available at TM point.........Go online update say No Update Available WTH =.= |
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Dec 24 2009, 04:40 PM
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#43
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2,173 posts Joined: Jan 2006
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QUOTE(slashie @ Dec 24 2009, 03:57 PM) So, do they give you free modem? I got the same issue like you. Don't want later, go que at TMpoint, then later they say i not eligible for the modem. If you already got free modem from TM in your previous package, you're not entitled to free modem. |
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Dec 28 2009, 05:12 PM
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#44
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2,173 posts Joined: Jan 2006
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QUOTE(epul @ Dec 24 2009, 05:17 PM) yes will charge u Rm88 for installation I filed a complaint about this installation charges (RM88) in CFM and today I got this e-mail........ thats wat tmpoint guy mention to me  ---------------------------------------------------------------------------------------------------------- Dear Mr. Mohd XXXXX, Thank you for bringing this matter to our attention. We write in response to your request dated 23rd December 2009 pertaining to the matter above. Please note that we have suggested a rebate for the installation fee RM88 due to wrongly charged issue. This has been proposed to our management. Once approved, the adjustment will be reflected in your account. We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction. For further assistance or feedback, kindly e-mail us at: help@tm.com.my. Alternatively, you may also contact TM at 100 and select "Internet Services". Thank you. Regards, Noorliza Binti Noordin Internet Billing Complaint Unit, Customer Interaction and Service Resolution, Customer Service Management, Telekom Malaysia Berhad. www.tm.net.my (Reference No: 1-5395015352) This post has been edited by altimi: Dec 28 2009, 05:16 PM |
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Dec 31 2009, 02:37 PM
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#45
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Senior Member
2,173 posts Joined: Jan 2006
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Great News,
RM88 installation fee for upgrade to 2M & 4M is waived...............  ............................................................................................ Dear Mr. Mohd Xxxxx, Thank you for your patience and understanding. We write in response to your request dated 23rd December 2009 pertaining to the matter above. With regards to your rebate request, kindly be informed that your adjustment from SR 1-5395015352 amount of RM 88.00 has been approved by our management. Kindly refer your next TM Multimedia & Telephone bills for further clarification of rebate approval. We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction. For further assistance or feedback, kindly e-mail us at: help@tm.com.my. Alternatively, you may also contact TM at 100 and select "Internet Services". Thank you. Regards, Noorliza Binti Noordin Internet Billing Complaint Unit, Customer Interaction and Service Resolution, Customer Service Management, Telekom Malaysia Berhad. www.tm.net.my (Reference No: 1-5395015352) This post has been edited by altimi: Dec 31 2009, 02:38 PM |
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Dec 31 2009, 08:10 PM
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#46
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Senior Member
2,173 posts Joined: Jan 2006
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QUOTE(epul @ Dec 31 2009, 05:28 PM) bro when there upgrade yr line from 2 mb to 4mb Ya, they came to do some testing.............did any tm contractor or technician went to yr house to check yr line  |
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Jan 17 2010, 02:01 PM
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#47
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Senior Member
2,173 posts Joined: Jan 2006
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QUOTE(CuteSniper22 @ Jan 15 2010, 03:53 PM) Just got a question. The promotion said free for 4 months still stayed as RM66 (for 1mbps), then 5 months onwards RM71. . If once my package approved after 2~3 days, Wow, really kiasu la U............. Becos now already middle of month, how do they count the first 4 months that stayed as RM66, start and count from next month or what? Or they consider this month as the first month once upgraded? then i will lost and waste previous 10++ days of this first month for my 1mbps package...? How u guys think? Sorry for my poor english...  |
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Jan 20 2010, 04:27 PM
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#48
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2,173 posts Joined: Jan 2006
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QUOTE(slashie @ Jan 19 2010, 07:21 PM) For those who upgraded from 1mb to 4mb under this super upgrade deal, do you charged for YURAN PENDAFTARAN STREAMYX on your 1st bill after upgrade? Yup mine came same as your's.....but after I make complaint to cfm, Rm88 is waived from my bill.................... My bill goes like this: Yuran Langganan Streamyx = 138.40 (where that extra 8.40 coming from???) YURAN PENDAFTARAN STREAMYX = 88.00 Total = 226.40 QUOTE(epul @ Dec 24 2009, 05:17 PM) yes will charge u Rm88 for installation I filed a complaint about this installation charges (RM88) in CFM and today I got this e-mail........ thats wat tmpoint guy mention to me ---------------------------------------------------------------------------------------------------------- Dear Mr. Mohd XXXXX, Thank you for bringing this matter to our attention. We write in response to your request dated 23rd December 2009 pertaining to the matter above. Please note that we have suggested a rebate for the installation fee RM88 due to wrongly charged issue. This has been proposed to our management. Once approved, the adjustment will be reflected in your account. We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction. For further assistance or feedback, kindly e-mail us at: help@tm.com.my. Alternatively, you may also contact TM at 100 and select "Internet Services". Thank you. Regards, Noorliza Binti Noordin Internet Billing Complaint Unit, Customer Interaction and Service Resolution, Customer Service Management, Telekom Malaysia Berhad. www.tm.net.my (Reference No: 1-5395015352) This post has been edited by altimi: Jan 20 2010, 04:29 PM |
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Jan 22 2010, 01:11 AM
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#49
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2,173 posts Joined: Jan 2006
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QUOTE(powerfulcool @ Jan 20 2010, 08:42 PM) Norakmaliah Mohd. Yahya... Last time I checked, I'm MALE....................did you forget to censor your name? |
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