For those who upgraded from 1mb to 4mb under this super upgrade deal, do you charged for YURAN PENDAFTARAN STREAMYX on your 1st bill after upgrade?

My bill goes like this:

Yuran Langganan Streamyx = 138.40 (where that extra 8.40 coming from???)
YURAN PENDAFTARAN STREAMYX = 88.00

Total = 226.40

I didnt expect tmnet make it so fast, and 1 mbps came within 1 days++ after applied. I used it for fews days already, average 90++kbps. It is weird that, i checked from upgrade status from internet, it said "still being processed"...!!?

Here
IP 60.50.xx.xx
speedtest (tmnet.my)

Download= 947 kbps(118.4 KB/sec) 61.65%
UploadSpeed= 411 kbps(51.4 KB/sec) 100%

speedtest.net
Location Test:KL


Location Test:Penang (speed improvements)


This post has been edited by CuteSniper22: Jan 20 2010, 11:05 AM

Yup mine came same as your's.....but after I make complaint to cfm, Rm88 is waived from my bill....................

I filed a complaint about this installation charges (RM88) in CFM and today I got this e-mail........




----------------------------------------------------------------------------------------------------------

Dear Mr. Mohd XXXXX,

Thank you for bringing this matter to our attention.

We write in response to your request dated 23rd December 2009 pertaining to the matter above.

Please note that we have suggested a rebate for the installation fee RM88 due to wrongly charged issue. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Noorliza Binti Noordin
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(Reference No: 1-5395015352)

This post has been edited by altimi: Jan 20 2010, 04:29 PM

Thanks for the info bro. I will do the same.

Norakmaliah Mohd. Yahya...
did you forget to censor your name?

This post has been edited by powerfulcool: Jan 20 2010, 08:43 PM

I also upgrade from 384 to 512 kbps package, and get the download & upload speed same with you.
The weird thing is the speedtest of streamyx show that I already get 100% of upload speed that I should get (129 kbps, see the attached screen capture). But 512 kbps package should have a upload speed of 256 kbps, right? I just wondering is this promotion is for download speed not for upload speed, can anybody confirm this?


Attached thumbnail(s)

I believe all who upgrade from 384 to 512 have this problem. TM is cheating us. Have email,called and visited TM point to complaint and until now no change(almost 2 weeks already). Only get calls from them asking to check if speed is ok. Either I can't explain the problem correctly or they they don't understand the problem. I think when they see speed issue, they automatically assume its download speed. How can we get TM to resolve this?

Just to check, for those who upgraded from 512 to 1m or higher, does your upload speed get upgraded to the correct speed of your upgraded package as well?

This post has been edited by eyesee: Jan 21 2010, 12:35 PM

this problem happen to me long time ago, i from 1mb user. consider Upstream 1024 and downstream 512 as i remember i check before, but 1day i check and my upstream reduce to 384 only. I call TM and the result yes, 1mb package only got 384 upload rate, maybe long time ago they not facing any bandwidth issue then yes u can get upload half then u download speed, but now day it different. Maybe if u in place/location not so busy or overload user then yes u can get 1mb package but ur download rate on 1.5mb, that lucky who get it, but if not u cant say anything as long as they give u line same as ur package.

here some guide :-



if still not satisfied, u can complaint via SKMM and CFM about this issue and it help. I complaint via CFM about superdeal and now TM give me same price as upgrade user without upgrading. Try u luck there.

This post has been edited by ramboo: Jan 21 2010, 04:32 PM

i upgraded to 1 mbps but my speed is still 513kbps. i called thm almost everyday since last week. and today they said they upgraded for me to 1.5mbps but i tested and the speed is still 512 kbps. All they said was they r trying to resolve this prob. wht should i do now?

What is your line capped at? Login to your router and identify the sync speed of the line. If its 1500 Mbps or more then tell them to send a technician to check your line.

Actually for 1M package, the upload is supposed to be 384K as it has been advertised before on their website. But it seems most 1M, 2M, 4M users get 512K upload speed now. 512K package gets 256K upload speed.

i cant find sync speed

Last time I checked, I'm MALE....................

hehehe, ayoyo, Norakmaliah Mohd. Yahya that from TM lol.

crap, free upgrade for 1st 4 months? LOL! they are charging extra for 1st 4 months

hehhee, go go go complaint

guys..ive been wondering. early tis mth i upgraded my streamyx from RM44 (512kbps for 60hrs) to RM71(1mb unlimited package). the problem is, when the bill arrive, they r charging me RM72.39 for streamyx subscription fee and another RM30.24 for Caj Laluan Streamyx...wat i dun understand here is why there is an additional RM30.24 on my bill as shouldn't the bill is flat for all RM71/1mb user?

This post has been edited by lactose_operon: Jan 23 2010, 04:02 PM

Maybe its some sort of pro-rate figures. Call 100 and enquire about your bill.

Might be the prorated charge as you might have upgraded the line during the middle of the month or something

ok guys...thx. will call them now.