QUOTE(bennylai83 @ Mar 9 2010, 09:32 PM)
Is it true that we are not suppose to download applications/themes from our bb with smart plan? I went to digi centre today, because when i first activated the plan, the cs did not remind me about the 24 hrs activation, i use it the same day at night when i found out i am able to surf the net (couldnt before that), but only found out later that i was being charged rm60+. They say i shouldnt have use it within 24 hrs even it was activated, but the cs told me i am able to use within 24hrs once it is activated. I ask them to waived it for me, but they say only the those shown as blackberry.net , not those with diginet, i told them i did not change anything so why would it be diginet all of a sudden? then he said it is because i downloaded something when i am not suppose to, as the plan only let us use msn, facebook and other "social activities"! but the strange thing is, i download alot of applications and themes, why only that day being charged? And in the end, they ask me to pay the whole thing, including those blackberry.net! Anyone experienced it before? they said i could post a complaint, but it might take very long to process, and ended my service being cancelled if i do not pay the bill!
i'm having the same situation with you. i was charged for the web browsing on the 1st and 2nd day after switching to digi on this blackberry smart plan. i called the CS and i was told the blackberry service wasn't activated yet. thus i was charged for the web browsing. however i screwed her up and ask her to waive these charges because as a consumer, i sign-up the smart plan and this is the only i know, web browsing is FREE...i don't bother when you activated my service because it is digi problem, not mine..at the end the CS ask me to raise a report to CS again once i receive my statement on 1st april. not sure what's gonna happen and i'm definitely not paying a cent for web browsing.the smart plan includes BIS, IM, social network and web browsing. This is what digi has been advertised to the public. there is no way for digi to charge the consumer on web browsing!!
Mar 9 2010, 10:06 PM

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