Hi all,

Yesterday i bought a BB Bold 1(OS ver 4.6) and i am a prepaid DG user. After bought the phone i send an SMS to 2000 (ON BB FD) to activate my BIS and until now i am not connected to BIS. The edge or sometimes 3G symbol was not in big letters. I know i am not connected.

Tried to pull out the battery and off and on the phone multiple times but still the same. Called DG helpline 5 times and all assisted me to activate my BIS on my BB but i still could not get myself connected to it.

FYI, one of the DG helpdesk support told me to go to Menu > Options > Advance Options > Host Routing Table and click register now. Off and on the phone after 10 mins but still the same.

Called them again and a another helpdesk consultant picked up and told me to go to Menu > Options > Advance Options > TCP/IP and type blackberry.net at the APN. Restart the phone and should be able to connect to BIS but it does not.

Called again and another girl pick up and she says she has escalate this issue to DG BB expert which is unavailable yesterday and promise to return call in 48 hours!!

Wasted 3 hours on these and up until today morning no DG support call me. The funny thing is i owned the same model of BB which i bought a week ago and straight away go to DG Center in Taipan and in 5 mins! i am connected to my BIS! Why can't these people do the same to help me via the phone support??

Anyone here can help me?

Appreciate it. Thank you.