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DG Smart Plan for Blackberry, RM68 Unlimited BIS!
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CaEsAr HaIrI
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 Apr 11 2010, 12:49 AM
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New Member
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Hye there, it's about 10 days since I'm register for Smartplan. Can someone share their experience with the billing things with me. Below are my situation:-  *Get my BB 8520 from LowYat promo. Paid RM549 for BB + RM500 upfront payment for 2 years contract. 1) I've already registered with DiGi OCS and view my bill online. For the 1st month I got billing amount of RM3.74 (monthly fixed charge) + RM0.19(Service Tax) = RM3.93 (Total amt). Is my bill seems ok? As I know for the promo we will get FREE for the 1st month bill. Anyone can clarify this?  2) I pay RM500 upfront payment for the BB promo, but my bill didn,t show that amount. Anyone have the same issues? Should be RM500 (upfront payment) - RM3.93 (current charge) = RM -496.07 (Total amount left). Rite? Appreciate any feedback/comment from fellow friends. Thanks. Anyway, BB Rocks.   |
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CaEsAr HaIrI
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Apr 11 2010, 01:29 AM
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New Member
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DG Smartplan = BIS (surfing+youtube+googling+IM+email) - Yes cover everything. But bear in mind, no tethering allowed or you will be charged PAYU. For youtube set APN to 'digistrm'.
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CaEsAr HaIrI
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Apr 11 2010, 08:34 PM
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New Member
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QUOTE(ViRaViRa @ Apr 11 2010, 01:01 PM) Before that, are you a foreigner? If yes, then the RM500 should be a deposit instead & it will not reflect in your bill. If you are not a foreigner, then you have to call in to enquire because sometimes the the amount is not updated in your bill because the processing was done after your bill was out. ViraVira, I'm not a foreigner, I think I will call DG CS instead to enquire about my 1st bill. Scared if my upfront payment burned..hehe. But I check already my 1st bill, it stated that I have 504 point for redemption, so it should be my 500 bucks i thinks. Thanks for your reply ya.
Added on April 11, 2010, 8:36 pmQUOTE(DemonTweakZ @ Apr 11 2010, 11:43 AM) The upfront money is necessary for the Telcos because you're signing a 2 year contract. There are ppl out there who sign on a 2 year contract just to get a cheaper price for the phone and immediately change the sim and use their previous telco. With this upfront payment, the user is forced to use the phone because of the advanced payment. @CaEsAr HaIrI Check your digi bill. If you paid RM500 upfront, your balance should be -490+ just like mine. I did the same and my bill is -400+ so I don't have to pay my bills till my "credit" is used up. Yup agree with you, supposed my bill is the same with you. Will check with DG CS then. Thanks for sharing. This post has been edited by CaEsAr HaIrI: Apr 11 2010, 08:36 PM |
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CaEsAr HaIrI
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Apr 12 2010, 10:09 PM
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New Member
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QUOTE(ViRaViRa @ Apr 11 2010, 08:54 PM) No the 504 points is not your money bro. It is just a bonus point (500 points) given for new signup. try pressing *128*1*1#call & see whether your current balance shows negative amount (by right it should). If it shows same as your bill, then you need to call & clarify. Done as per advised, shows RM3.93 and unbilled amount RM0.06. I've already log my report to D'Chat and they promised to investigate and escalate my log to relevant channel. Will update soon if I get any call or notifications within 24 to 48 hours. Anyway thanks All for your concern. Appreciate that. 
Added on April 12, 2010, 10:18 pmQUOTE(JessicaAlba @ Apr 12 2010, 08:26 PM) just received my first month billing from digi. got their bb 9700 @ the mv roadshow and subscribe to their rm58 bis package. when the bill came i was shocked lol ... the bill was rm100+. i wondered how they calculated the bill. paid 500 upfront and i thoguht the first month BIS gonna be free and i ended up getting billed over rm100+. if im not mistaken BIS included normal web surfing. i did not do any tethering and only use it for normal web surfing, 24/7 facebook and 24/7 window live messenger. any bros here have the same problem? getting billed over rm100 in their first month? zzz digi ..zz now i need to waste time go to their customer service centre I have the same problem with you, log your report at DiGi CS and they shall call back within 48 hours, I paid RM500 upfront payment too. This post has been edited by CaEsAr HaIrI: Apr 12 2010, 10:18 PM |
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