@ mOmOz: thank for sharing. now youtube works wonderfully on my storm2.

Just to share my experience.

First up thanks to those contributing info to this thread. Been reading it for hours yday and finally (after due deliberation) subscribed to DIGI smartplan. Registered at 9pm yday at Klang Jusco, Bukit Raja (beside Popular book store). Saw the edge became EDGE in 30 mins. However, the BIS only got activated 1 hour back after i wipe off all Maxis's shit from the device. Am a happy BB user now!! Kudos!

Btw, bought my curve 8900 from maxis 4 mths back and never subscribed to any BIS plan as all available plans in the market were too unaffordable and not worth using. Was waiting for a lower and more value added plan. Wish fulfilled when i read bout DG's smartplan, and subsequently stumbled upon this thread.

Again, thanks guys/gals for sharing your experience here! Keep such "spirit" alive!

you're welcome. i'm only sharing what i know.

so guys, put "digistrm" under APN setting to browse youtube via native browser. its much easier that way. and i double confirmed this with the technical person again yesterday. called and chat for the second time to double confirm. blackberry.net running from the background. and having "digistrm", its not PAYU. cheers!

I ported to Digi from Maxis on Sunday evening at Digi Centre in Pavillion.

Last night (Tuesday) I got SMS notification from both DiGi and Maxis said that my line from Maxis going to disabled and Digi line will be activated.

I called DiGi Helpline last night and they told me I need to wait for 24 hour after my line activated in order for BIS to be activated.

What I can do now is just wait till tonight 8pm and hope for miracle to happen.

Else... don't know what to do...LOL

ic. Just give them a call. Hush hush them to activate faster since your digi voice line already can use. U can use their Dchat @ www.digi.com.my if dont like to call.

Yesterday, the helpline told me they unable to check when the BIS will be activated. Normally in 24 hour. They even warn me not to use my blackberry as tethered modem LOL...

After the activation, they ask me bring my phone to their dealer shop to setup the phone....that's weird...I wonder why not they just post it on the website how to configure blackberry devices...

so issit a confirm that we will not be charge PAYU for youtube?
anyone know wat are the data charges wen using Trapster application?PAYU or include in BIS?

All right guys, I manage to resolve my blackberry issue. Hopefully this tips might help you..

I headed to Taipan Digi Store and met with one of the nicest and most patient staff there. Can't remember his name but i think it's Azarin.

This is what he did:

1) First thing you need to check is to make sure that you have all of the services in your service book. Go to options > Advance Options > Service Book.
Here you will see a lot of services like ICQ - BBIM, Blackberry Maps, etc

2) If there is none, the digi staff will try to force the service books settings to your phone.

3) Pull out the battery and sim card. Put it back after 2-3 minutes.

Give it a try now.

However for mine, I still had problems so he called the Blackberry guys to check, but still could not solve the problem..so i went home frustrated.


6) Now here is the weird part, for my APN settings (previously blackberry.net), I reset to default to make it blank ,save it, then turn off the bb and uplug the battery and sim card.

7) I then put in a my Wife SIM card (NON BB) into the BB, surf the web for a couple of seconds, turn off the phone, took out the batter and swap it with my own sim card.

1) I then turn on the BB. You will receive a message saying that your device is registed with BB....and guess what....able to connect to Facebook, Maps, etc.


It's really weird.


When I change the APN settings and entered blackberry.net... it did not work again.

Hopes this helps.

Screenshot of my Service Book,


Guess what, this morning I received SMS from DiGi note that they will call me in a while. But I waited till 3pm, there's still no call from DiGi.

I decided to give the helpline a call. After all the verification and everything, the helpline told me they will escalate this case in 24 hour time. I told them, I called the helpline yesterday and they told me in 24 hour time, my BIS will be activated...

Well the helpline again help me to verify again. Then they asked me what plan I subscribed to. I told them it's BIS RM58 plan. They were so surprised cause the plan is not in my account. They told me, most probably the dealer missed out the submission or subscribe to wrong plan.

I was like WTF? Then I query them what plan I am using now? They will get back to me on this and refer to their billing department. I warn them I not going to pay anything extra other then the plan I subscribed to and I had proof of receipt with me.

The DiGi representative I went to was Latest Communication in Pavillion.

Guess they are playing the waiting game now. There's nothing I can do but just wait. I even tweeted DiGi telco. What they requested was the dealer name.

I just want BIS, is that hard? sigh..

Sorry for long rant...

if you change to digistrm it will be prorated in your bill = PAYU!
i have called digi CS yeasterday evening and thats what've been told to me
BOLT did give u a little hope for youtube but it sucks big time as you have to key in verification code which is unreadable
so WTF man!
still confused on how to watch youtube because in my opinion we've been paying an additional RM58 for BIS which is UNLIMITED
other than that i have no complaint since ive been a digi user for almost 2 years now n tell u what their customer service is good.
DIGI IS ALWAYS YOUR SMARTER CHOICE!

This post has been edited by ery.ezany: Jan 13 2010, 06:07 PM

momoz-
i double confirmed this with the technical person again yesterday. called and chat for the second time to double confirm. blackberry.net running from the background. and having "digistrm", its not PAYU.

ery.ezany-
if you change to digistrm it will be prorated in your bill = PAYU!
i have called digi CS yeasterday evening and thats what've been told to me

so which one is true???

The main cause might be their representative overlook your application. You should call up Latest Communication during application stage.
I still remember my Digi representative keep constant communication with my during application stage. They did called me to inform my BIS already activated while I already enjoying it.

Can really blame Digi on this matter.

Some update on my tweet with DiGi. Guess now I need to wait for another 3 - 4 days for them to solve this issue.

Sigh...

digistrm is NOT charge PAYU
I double, triple, 4X confirm on various channel ie their hotline, twitter, dchat and etc.

---

Added on January 13, 2010, 6:33 pmSeem like you really need to call the Digi representative and screw them hard..

This post has been edited by mikelanding: Jan 13 2010, 06:33 PM

Mikelanding,
I don't wanna blame any one, I just want my case to be solved. I knew this part is their representative (dealer's) issue. I just wanna let them know beforehand I am not going to bear any cost incurred during these period. It's not fair to me as a customer.

There's nothing much I can do but just wait...

I've checked my digi unbilled transaction, no PAYU charge if u stream youtube using the APN 'digistrm'.

does that mean i have to pay for the blackberry?

What exactly do u mean? pay for the blackberry handheld?

Hey all,

I have change my APN to digistrm, however when i use the default browsers to browse YouTube it prompts me, Switch to WAP for streaming media.

Any ideas?

i just chat with one of the digi CS just now.. she said that we will be charged RM0.10/10kb if we use digistrm.. so which one is correct now?