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 DG Smart Plan for Blackberry, RM68 Unlimited BIS!

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little_pixie
post Jul 18 2010, 01:31 PM

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QUOTE(limyc77 @ Jul 18 2010, 01:52 AM)
DIgi operator all stupid 1.. I called for 20 times... wanna ask for register my email in push mail service... they dun even kno a shit of it... 19 operators told me to wait for service book.. nothing appear in my phone
after 1 day... then the 20th operator ask me to wall in digi center...
sohai memang.. the customer service person can be professional a bit or not... they dun even kno how BIS works... SOHAI LIKE SAI...keep ask me to wait... and probably ask their frens beside: wht is BIS ar? then took my time 15 mins waiting on call... SOHAIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII... I called 20 times... today.. but still=.=
*
All customer services in Malaysia are like that. The customers have even more knowledge rather than them. When we had problems regarding BB, the first thing they will ask is, "Did you buy the device from us? If not we can't do anything." - eventhough it's not about the devic. WTF?
tzecss
post Jul 18 2010, 02:46 PM

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QUOTE(little_pixie @ Jul 18 2010, 01:31 PM)
All customer services in Malaysia are like that. The customers have even more knowledge rather than them. When we had problems regarding BB, the first thing they will ask is, "Did you buy the device from us? If not we can't do anything." - eventhough it's not about the devic. WTF?
*
aha ... cant agree with u more ... dont rely on them lah ... but i still believe some of them are good ... not all of the cs are louzy ... depends on ur luck then ... if u knw more than them, just treat what they said are bullshxt lah .. ahha ...
muddy78
post Jul 18 2010, 03:01 PM

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QUOTE(KiyoshiJoz @ Jul 18 2010, 01:21 PM)
@muddy..

i heard the only place you can buy from is DiGi Centres.
but to my knowledge... SW dont have =s..

maybe you can tell us where you ge tit from..
so i can get for her.. aiyoyoann is my gf btw (=
*
@KiyoshiJoz: aiya, you've been misinformed. digi actually has a bunch of specialised stores that sell the BB smartplan package along with the phones.

the store that i went to is called Latest Communicaton on the ground floor of Sg Wang. it's actually not a full store, but rather a booth. they have 2 booths, one is near the main entrance, the other one is on the same floor but on the far opposite of it. the booth on the far opposite of the entrance is the one selling the package.

based on your post i don't think Sg Wang is convenient for you, but they also have other outlets as well. i found the list of outlets at http://www.digi.com.my/internet/smartplan/buy.html. i suggest you call the store nearest to you first to find out if they have stock (you may have to call operator to get the stores phone numbers since the digi people so 'pandai' and didn't put the stores phone numbers in that list)
babyyi
post Jul 18 2010, 05:04 PM

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QUOTE(KiyoshiJoz @ Jul 17 2010, 11:48 PM)
Digi memang useless de one la..

this is why ppl keep going back to maxis although they're more expensive..
they treat you like god in their centre...

customer first..
digi better buck up...

dont think just because you can give lowest prices.. ppl will still come to you...
some more the fella had the audacity to tell me to try again next week..

i wanted to take his laptop and smash it into his face..
next week?

come here seat 1 hr ++ and wait again  and try? go to hell man!

worst come to worst i opt for maxis only

with the RM500 upfront price almost same as maxis..

oh ya about the RM500 upfront thing..

really smart (or sneaky) gimmick..
they DIDNT WRITE anywhere about RM500 UPFRONT payment for advancement..
a) if customer walk in budgeted nice nice RM 1299+RM68 then how?

RM500 upfront is a little too much imo...
and with no notice whatsoever...
they should AT LEAST put it in fine print..

i wonder if this can be used to complained at Consumers Rights?
no accurate info.. deceiving the public
*
i don't think that can complained at Consumers right,haha..coz on every advertisement thy put it TERMS and CONDITIONS apply.
what u can do is ask clearly before buy..smile.gif

QUOTE(limyc77 @ Jul 18 2010, 01:52 AM)
DIgi operator all stupid 1.. I called for 20 times... wanna ask for register my email in push mail service... they dun even kno a shit of it... 19 operators told me to wait for service book.. nothing appear in my phone
after 1 day... then the 20th operator ask me to wall in digi center...
sohai memang.. the customer service person can be professional a bit or not... they dun even kno how BIS works... SOHAI LIKE SAI...keep ask me to wait... and probably ask their frens beside: wht is BIS ar? then took my time 15 mins waiting on call... SOHAIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII... I called 20 times... today.. but still=.=
*
actuali not all cs is worst ..but i agree of mostly is worst.haha.y u need to register ur email thru CS?ur BIS no working?

QUOTE(KiyoshiJoz @ Jul 18 2010, 01:21 PM)
@muddy..

i heard the only place you can buy from is DiGi Centres.
but to my knowledge... SW dont have =s..

maybe you can tell us where you ge tit from..
so i can get for her.. aiyoyoann is my gf btw (=
*
not oni digi centre...there are plenty DiGi Specialized Store can get ..not oni center...
http://www.digi.com.my/internet/smartplan/buy.html

aiyoyoann
post Jul 18 2010, 06:37 PM

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@babyyi
@Muddy78

I went to MidValley DiGi specialized store too as
stated in http://www.digi.com.my/internet/smartplan/buy.html

They say only Times Square and Pavilion provide blackberry phone
so, I went to Times Square BUT they say no Stock.
They tell us the only place we can hope for was Pavilion..
I even asked him to help us call which centre has the phone AND
he said NO stock too.
They didn't tell us that we can buy at Lowyat & Sg.Wang
So I'm waiting till Monday so that I can call them
and ask properly. wink.gif

This post has been edited by aiyoyoann: Jul 18 2010, 06:40 PM
dimenxion
post Jul 19 2010, 10:41 AM

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@aiyoyoann

as others suggested, it's best if you can contact the desired store first before going all the way down from your place. i got mine at midvalley mobile expo, i saw the receipt stated their physical shop located at Imbi plaza. i'm sure there's one there
babyyi
post Jul 19 2010, 02:33 PM

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QUOTE(aiyoyoann @ Jul 18 2010, 06:37 PM)
@babyyi
@Muddy78

I went to MidValley DiGi specialized store too as
stated in http://www.digi.com.my/internet/smartplan/buy.html

They say only Times Square and Pavilion provide blackberry phone
so, I went to Times Square BUT they say no Stock.
They tell us the only place we can hope for was Pavilion..
I even asked him to help us call which centre has the phone AND
he said NO stock too.
They didn't tell us that we can buy at Lowyat & Sg.Wang
So I'm waiting till Monday so that I can call them
and ask properly. wink.gif
*
i get it at kajang DIGI store...just take 1 day to order the BB to reach..
volrath
post Jul 19 2010, 02:35 PM

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big ouch...

but hey, dont just see digi this way...im a maxis user, n paying more to maxis ensures a good customer service? maxis can lick my ass for all i care..

i got a case needed to settle some time ago, maxis centre is so damn slow.... waited very very long..not just one visit ya? almost everytime... grr.. what i hate most is , when reached my time to go adi, explain2, then they ask me to wait somore, asking others to assist me pula..


maxis operator? the dial 123 de? PURE SHIT... super pure.. trust me, super pure shit chocolate.
mensa
post Jul 19 2010, 02:59 PM

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i bought for sis..from digi berjaya times square..the staff really nice..abit long wait smile.gif
Lordz`
post Jul 19 2010, 03:19 PM

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Hi all,

If I'm going for DG's Smart Plan for BB9700, RM1300 for the phone and RM68 for the unlimited plan am I correct?

Is there any warranty period and what if you lost your hp in that 2 years commitment period?
servo
post Jul 19 2010, 04:00 PM

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hi all,

i bought from digi specialised store at klcc. they told me they got 6 units left. so i terus get my bb on the spot. was nice .. at nite can use my bis ady..
aiyoyoann
post Jul 19 2010, 05:06 PM

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QUOTE(Lordz` @ Jul 19 2010, 03:19 PM)
Hi all,

If I'm going for DG's Smart Plan for BB9700, RM1300 for the phone and RM68 for the unlimited plan am I correct?

Is there any warranty period and what if you lost your hp in that 2 years commitment period?
*
Lord,
you have to pay rm1300 for the phone
add another rm500 for upfront.

that rm500 will be deducted every month till it finish
so you don't have to pay anything till the rm500 finish.
so all together when you take the smartplan_BB9700
you will have to pay rm1800 biggrin.gif


Added on July 19, 2010, 5:07 pm
QUOTE(servo @ Jul 19 2010, 04:00 PM)
hi all,

i bought from digi specialised store at klcc. they told me they got 6 units left. so i terus get my bb on the spot. was nice .. at nite can use my bis ady..
*
oh my kotttt..
really?do you have their KLCC phone number?
If yes,gimme .
I want to call them and get it tomorrow ler. biggrin.gif

This post has been edited by aiyoyoann: Jul 19 2010, 05:07 PM
Trong-FC
post Jul 19 2010, 10:32 PM

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i think digi 360 at soho solaris mont kiara also have a lot of stocks for bold2 9700
rockstar teddy
post Jul 20 2010, 10:22 AM

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haihz..i think we all current BB users wont get the upgrade to OS6 since our RAM is only 256MB sad.gif
servo
post Jul 21 2010, 04:08 PM

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QUOTE(aiyoyoann @ Jul 19 2010, 05:06 PM)
Lord,
you have to pay rm1300 for the phone
add another rm500 for upfront.

that rm500 will be deducted every month till it finish
so you don't have to pay anything till the rm500 finish.
so all together when you take the smartplan_BB9700
you will have to pay rm1800 biggrin.gif


Added on July 19, 2010, 5:07 pm

oh my kotttt..
really?do you have their KLCC phone number?
If yes,gimme .
I want to call them and get it tomorrow ler. biggrin.gif
*
i dun hv la ..sowie..
aiyoyoann
post Jul 21 2010, 09:35 PM

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Hey People

I got my blackberry from Endah Parade Carrefour DiGi store today.
The customer service there is much better than Times Square and Pavilion.
and my BIS activated right after I sign up their plan.
Very Efficient. rclxms.gif

Go to Endah Parade if its convenient for you guys who
want to get it because I've checked with Pavilion & TS,
they are currently out of stock till they-don't-even-know-when.
or you can make a call to ask first before you go because
it's really a lots of people there and its quite a waste of time
to wait for at least 1hour!!!
while I got mine done in 30minutes including of registration and all.
blush.gif
Anyway,Thank You guys for giving me more info
that I can get it anywhere. blush.gif

This post has been edited by aiyoyoann: Jul 21 2010, 09:38 PM
zedstat
post Jul 22 2010, 02:11 AM

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hey guys.. i have a question
i recently bought a BB for my sis
she is currently using celcom.. the cost for BB plan would
be RM50 commitment fees for CE50 plan + 68 for unlimited internet + 30 for BIS.. means 138 basic without call or sms

digi provides 68 basic without call or sms which i think is better than using prepaid.. isit wise to switch to digi?
dimenxion
post Jul 22 2010, 07:14 AM

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Digi

68 unlimited internet + BIS. no voice commitment. you will be charge 15 sen/min when you make a voice calls and 10 sen/sms for SMS

may latest bills showed total SMS + Voice + BIS = RM93

so for me it's worth. well maybe i'm not the type of guy who frequently talk on the phone. but hey it's BB, why do we have to make voice calls anymore? tongue.gif laugh.gif

This post has been edited by dimenxion: Jul 22 2010, 07:20 AM
zedstat
post Jul 22 2010, 07:55 AM

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true enough.. i have the same argument with the celcom bluecube people about their offer.. well paying 138 up front without making any calls yet is kinda ridiculous when u can go lower...

how's the BIS service from digi.. does it frequently experience down in the system and hows the reception?
leyley
post Jul 22 2010, 02:28 PM

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No need to argue with them. Just terminate what ever service on the spot. We got many choices.

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