Complain to HLB HQ and Bank Negara Malaysia and Financial Mediation Bureau

I have wrote to HLB regarding the SMS investigation report from my network provider MAXIS which confirmed my SMS succesfully delivered. But until today HLB do not make any reply and HLB asked their contest organiser XXXXX Technology S/B to call me for explanation. I do rejected the contest organizer explanation due to Im not dealing with them, Im dealing with HLB.
Im so suprise why HLB ask their contest organizer (the sms provider for HLB) to call me.
Infact I have a feeling that HLB are not proffesional, sincere and not loyalty to their customer.
Why HLB didn't direct explain to me and kick the ball to others. At last after I reported to BNM, HLB senior used to reply a mail to me (attached) and close case.

I have wrote in a complain to the BANK NEGARA MALAYSIA and the FINANCIAL MEDIATION BUREAU but this BNM and FMB also a sleeping organization.

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Added on November 18, 2009, 11:52 amso my SMS tele provider MAXIS confirmed my SMS been send with prove details report,
and HLB SMS contest agent XXX company said they didn't received it, but without prove!!

so who is rite and who is wrong???

This post has been edited by derictsl: Nov 18 2009, 11:52 AM


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