Nov 16 2009, 09:44 PM
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QUOTE(jovin @ Nov 15 2009, 07:59 PM)
[attachmentid=1305566][attachmentid=1305567]
HLB credit card organized a programme for only invited credit card holders its so call "GUARANTEED GIFT PROGRAMME" was not guaranteed with any gifts . Really feel cheated by HLB, please read details below.
It have very attractive prizes including:
first 10 fastest SMS'er- 1set 42"Philips LCD TV
first 100 fastest SMS'er-1set Philips Portable DVD
I felt cheated by HLB bcos they stated "guaranteed gifts" meaning prizes was guaranteed for us. They use to invited selected card holder to join this prg, u have to swap at least RM1500 within that month and u can claim the gift.They need us to SMS and reg. first b4 u sent in the 2nd SMS. I do the first SMS to join and when I fulfill my RM1500 swap, on the first day to be the first fastest 10 SMS'er I sent in my SMS to 36600 on 12.01am on the 1st (date), my message was succesfully send out. 10minutes later, I received a SMS reply from 36600 (HLB SMS) mentioned this service are not available by HLB SMS service provider,so what the hell are going on???I send another SMS, few minutes later 36600 also returned that this service are not available.
I write and called to log complain with HLB. Their customer service which return a call few days later with a very root sound...and said this is your HP provider MAXIS problem, what the hell are HLB trying to push their problem to my SMS Networker MAXIS ???
OK then have I asked my HP provider to investigate it...below are the report.
MAXIS detailed investigation report
--- On Mon, 4/13/09, Customer Service wrote:
From: Customer Service Subject: Fault/Netwrk Trouble - SMSTo: xxx@yahoo.comDate: Monday, April 13, 2009, 9:45 PM
Dear Mr. xxx,
Thank you for contacting Maxis.
We appreciate the time you have taken in writing to us concerning the SMS confirmation issue. We have done a detailed investigation and found that the two SMS sent from the mobile number 601243xxxxx to the short code 36600 have been successful.
The record of transaction from our system as per below:
6012431xxxx 36600 171 01.04.2009 00.11.14 01.04.2009 00.11.14 M Delivered (4)
6012431xxxx 36600 171 01.04.2009 00.00.57 01.04.2009 00.00.57 M Delivered (4)
On this note, we would like to clarify that there is no SMS network disruption for the above duration.
Mr. Teh, hope the above has served to clarify your concerns. Rest assured, our customers have always been the focal point of our business. If we can be of any assistance, please do not hesitate to contact us at 1800 821 123 from your Maxis Mobile.
Thank you.
Yours sincerely,
Lukman Abdil Hakam bin Hazman
Customer Relations Unit
Customer Operations
BUT THE PROBLEM IS HLB STILL ADMIT IT AND KEPT WHAT THEY SAID BEFORE, YOUR HP NETWORK PROBLEM!!!
I even complain to BANK NEGARA, but also tarak guna...cant help at all!!
I hope any Lawyer or whoever can HELP ME...thanks!!!
HLB credit card organized a programme for only invited credit card holders its so call "GUARANTEED GIFT PROGRAMME" was not guaranteed with any gifts . Really feel cheated by HLB, please read details below.
It have very attractive prizes including:
first 10 fastest SMS'er- 1set 42"Philips LCD TV
first 100 fastest SMS'er-1set Philips Portable DVD
I felt cheated by HLB bcos they stated "guaranteed gifts" meaning prizes was guaranteed for us. They use to invited selected card holder to join this prg, u have to swap at least RM1500 within that month and u can claim the gift.They need us to SMS and reg. first b4 u sent in the 2nd SMS. I do the first SMS to join and when I fulfill my RM1500 swap, on the first day to be the first fastest 10 SMS'er I sent in my SMS to 36600 on 12.01am on the 1st (date), my message was succesfully send out. 10minutes later, I received a SMS reply from 36600 (HLB SMS) mentioned this service are not available by HLB SMS service provider,so what the hell are going on???I send another SMS, few minutes later 36600 also returned that this service are not available.
I write and called to log complain with HLB. Their customer service which return a call few days later with a very root sound...and said this is your HP provider MAXIS problem, what the hell are HLB trying to push their problem to my SMS Networker MAXIS ???
OK then have I asked my HP provider to investigate it...below are the report.
MAXIS detailed investigation report
--- On Mon, 4/13/09, Customer Service wrote:
From: Customer Service Subject: Fault/Netwrk Trouble - SMSTo: xxx@yahoo.comDate: Monday, April 13, 2009, 9:45 PM
Dear Mr. xxx,
Thank you for contacting Maxis.
We appreciate the time you have taken in writing to us concerning the SMS confirmation issue. We have done a detailed investigation and found that the two SMS sent from the mobile number 601243xxxxx to the short code 36600 have been successful.
The record of transaction from our system as per below:
6012431xxxx 36600 171 01.04.2009 00.11.14 01.04.2009 00.11.14 M Delivered (4)
6012431xxxx 36600 171 01.04.2009 00.00.57 01.04.2009 00.00.57 M Delivered (4)
On this note, we would like to clarify that there is no SMS network disruption for the above duration.
Mr. Teh, hope the above has served to clarify your concerns. Rest assured, our customers have always been the focal point of our business. If we can be of any assistance, please do not hesitate to contact us at 1800 821 123 from your Maxis Mobile.
Thank you.
Yours sincerely,
Lukman Abdil Hakam bin Hazman
Customer Relations Unit
Customer Operations
BUT THE PROBLEM IS HLB STILL ADMIT IT AND KEPT WHAT THEY SAID BEFORE, YOUR HP NETWORK PROBLEM!!!
I even complain to BANK NEGARA, but also tarak guna...cant help at all!!
I hope any Lawyer or whoever can HELP ME...thanks!!!
Perhaps you can make a police report, since the bank didn't settle the problem for you?
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