-.- wtf is this.... we can only get what we pay for after 1am??

Don't say that, when you're out and working for your people, you have to follow their instructions and do what you are told to do, your job.

Those people who work in TM don't have a choice either. CSO or technician. It's either they work there and get paid, or leave and find another job, which is quite hard during times like this.

That's why i only deal with the higher level customer support or top management people, write letter to MCMC/CFM or whatever complain body i wont blast their low-level workers, except if they are really really unreasonable (like a technician was sent to my port 5 times this year and he coundnt solve the problem until recently).

Yes i blasted the technician for his incompetence to his higher levels, previously when he talked to me he was very arrogant, plus he coundnt fix my problem and think of me as trouble to him. Heh, that day he called me, he sounded so nice and explained everything...

Yes, failure in the upper management. If you want to blame people in TM, blame their higher levels and management, it's them who are calling the shots and decisions.
It is them who tells the Customer Service Officer to read from a script.
It is them who tells the Network Operation Center(NOC) on how to prioritize the bandwidth.
It is them who tells what excuse to give when a customer complaints.
It is them who decides in everything.
The lower ones are just following "upstairs" instructions only.

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Added on December 1, 2009, 6:25 pm

^That guy wants to bring you to see the FUP, let me show you..
Quoting Fair Usage Policy (FUP)
1. As far as my knowledge of internet concerns, Youtube can be considered a live streaming site and should be given priority as stated in the FUP.
2. I'm not an extreme heavy user and they should at no time prioritize my traffic usage.
3. As far as the FUP is concern, it will only limit P2P and P2P sites that consume a lot bandwidth and/or users who use extremely lot of bandwidth.
4. Youtube is not a p2p system or site.
5. Youtube is not a file sharing software.
6. TM broke their own Fair Usage Policy by limiting our Youtube speed.
7. Their FUP got loophole because it states Extreme heavy usage? How much is extreme? for normal user like me, extreme means >20GB a month. But to all torrent and RS kaki, your extreme is 100GB+- a month.

ha2....ur prob same like me..
complaint then when they come, i'm not at home...

but when get back from work, the line is stable but not sure for how long tho..