Why are people so ignorant nowadays? You have rights and there are laws.
If the service provided by TM isn't up to standard ie. what your get is not what your are paying for as advertised and you have tried complaining to them to get it corrected but they are unable to do so, you have the right to terminate the contract.

This is why they are making butt loads of money. They sell you an 'apple', you pay for an 'apple', but you only get only half an apple and you don't do anything about it. They will continue to give you half an apple while earning the money of 1 apple!

They are like bullying kids. The kid just stand there and stupidly lets them take his candy. It's not the kid's fault because he is young and doesn't know how to defend himself but it's your own fault when they are not dealing with a child and people just don't bother to find out more to protect themselves.

Door Bell Rang! Ding Dong! Ding Dong!
Philip:Hey mike, you didn't hear anything at all inside your home?
Mike: Nope, what's the matter?
Philip: It's about your dog, Lucy!
Mike: She seems fine to me.
Philip: You call this fine, she been howling and barking the whole day and you don't even realize that?
Mike: What's the problem with you Philip? How many years we been living here already and did i ever create problem to you?
Philip: Nope but this time I cannot tolerate your dog for such noise pollution.
Mike: Look around you , Philip . You were the only one making such complaint to me and dare to walk to me about it. The rest just wrote a small notes of complaint and paste in on my windshield , drop on the mailbox etc but none like you came over to find out the real problem.

Philip: So what's the problem , Mike.
Mike : Once in a while , the stupid dog will like her ass stabbed by the water sprinker tip . It was so painful that she makes those weird horny sound  and not even move an inch to release herself from the water hose because of the vibration and piercing stimulation
Philip: than why didn't you help her out ?
Mike: Not that i didn't help her out in the beginning.If she want to get out from the mess she steps into everytime, than she should have the courage enough not to lay her ass there next time but she kept doing it and hoping for me to come out and dress her wound.
Philip: So, must i dealt with this mess of your dog?
Mike : Well , you could try your first hand by removing her ass from that sprinkler if i were you.