early this month i've sent my lg w1953t for rma to distributor

i bought it for rm378 in september this year.

today when i call the company,they ask me to topup rm30 for brand new w2043s which they claimed that there is no spare part/stock for the old model.

when i checked at the shop i bought the lcd(all it), the w2043s is only rm399 and the w1953t(rm379) is still widely on sale at lowyat. i also found out that WXX43S series is older than WXX53T series.

do they have the right to ask me to do so?i think that i should not pay anything. what is your say?

guys..
i'm using acer h233h for my xbox via hdmi

The built in speaker is too loud

how do i transfer the sound to external speaker?

the lcd only have hdmi,analog,dvi & sound input.