Hello,

I'm so sorry to hear about the problem with your DVD.

I understand that you were expecting to receive a digital copy of 300: The Complete Experience.

When something like this happens, I'd normally send out a replacement order. In this case, I've contacted the appropriate department and found that we only had limited copies with digital copy of this item.  It's likely a replacement would arrive without a digital copy.

If you're interested in keeping the item that you received, I'd like to offer you a refund of $4.00, which is 30% off the price. To accept this refund, just click the link below to let us know and we'll issue the refund to your Master Card.

Please visit the following link to provide the information we
requested:

http://www.am

If you'd prefer to return the "300: The Complete Experience" for a full refund or a replacement, please visit our Online Returns Center:

http://www.a

I hope this solution works for you. We look forward to hearing from you soon.

It is our absolute commitment to provide you the best possible customer service. Should you need any further assistance with this order, please click the link below to tell us when and where to get in touch with you, and a dedicated customer service representative will contact you by phone to provide resolution.

http://www.amazon.c

Best regards,

Syed M.
Amazon.com
We're Building Earth's Most Customer-Centric Company

Greetings from Amazon.com.

We're writing to let you know we processed your refund of $30.97 for your Order 002-XXXX

This refund is for the following item(s):

    Item: X-Men Trilogy (X-Men / X2: X-Men United / X-Men: The Last Stand) [Blu-ray]
    Quantity: 1
    ASIN: B001PPGAKS
    Reason for refund: Account adjustment

    Here's a the breakdown of your refund for this item:

        Goodwill Refund: $3.25

    Item: 300: The Complete Experience (Blu-ray Book + Digital Copy and BD-Live) [Blu-ray]
    Quantity: 1
    ASIN: B001LF2WCC
    Reason for refund: Account adjustment

    Here's a the breakdown of your refund for this item:

        Item Refund: $12.99
        Shipping Refund: $4.99
        Goodwill Refund: $3.24

    Item: Alexander, Revisited - The Final Cut [Blu-ray]
    Quantity: 1
    ASIN: B000UPGQIU
    Reason for refund: Account adjustment

    Here's a the breakdown of your refund for this item:

        Goodwill Refund: $3.25

    Item: Braveheart (Sapphire Series) [Blu-ray]
    Quantity: 1
    ASIN: B000NQRE0K
    Reason for refund: Account adjustment

    Here's a the breakdown of your refund for this item:

        Goodwill Refund: $3.25

We'll apply your refund to the following payment method(s):

MasterCard Credit Card [ending with ]: $17.98 
MasterCard Credit Card [ending with ]: $12.99 

Refunds typically complete within 10 business days and appear as a credit on your statement.

Have questions about our refund policy?
Visit our Help section for more information:

We look forward to seeing you again soon.

Sincerely,

Amazon.com
We're Building Earth's Most Customer-Centric Company

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