I am having very bad bad experience with CityLink as well. I bought my items online and the seller assigned CityLink as the delivery courier.

The parcel able to reach my state - Penang, on 10 Feb 9.08am. However I waited for 2 days, but not getting any call from them.

I called them yesterday since morning until afternoon, but no people picked up my call. Able to reach them in my 9th call at 4pm.

But the employee told me that they have many pending parcels for delivery. I requested the estimation date for my parcel to be delivered, but that employee can't give me an answer.

She asked, "Do you want us to send parcel to you? Or you want to collect it yourself? If you want us to send to you, you have to wait (which date is undetermined). If you want to collect it yourself, please come asap, or else we will keep your parcel in store, and it would be harder for us to search back the parcel for you when you are here."

I feel disappointed and really can't accept the "reason" she provided for shipment delay. They should handle their resource management nicely if lack of delivery worker in their branch. Or else, they should remove out EXPRESS in their company name since it is such like MISSION IMPOSSIBLE for them to deliver customer parcel in short period.

Until today 13 Feb 9:07am, I still haven't receive any call from them, and I think I have to collect it myself during lunch time, which required me to travel from Bayan Lepas to PG town area to get it.

This is really too much and I will never use this shipment courier in rest of my life again.

Also, I would suggest seller NOT TO assign this courier again as the shipment issue might impact the customer's impression on company as well.