I could say Citylink as hauling company good, for their hub transport. Maybe they compete in same segment as KTM.
But their last mile boleh pigi mati masuk tong simen. Which effectively means for consumer, especially on receiving end, their service is sampah.

Ordered a camera lens from KLDSLR, a reputable camera seller.
I need to use it this Monday for my 1 week field job for my research project.
Living in Selangor in year 2018, it is totally reasonable to place order at Wednesday night, have your item shipped at Thursday and expect it to arrive in Friday.

Seller sent out item @Jan 11 5.20pm from Johor, arrive at Selangor hub @Jan 121am . Pretty good. Item start to deliver at 8am. But this is where it gets out from hub and the nightmare begin.



Jan 12:
-Morning. The tracker said the item is on courier for delivery. Wait until afternoon still not arrive. If this were GDEX or poslaju they should be on my doorstep around this time.
-4pm, call HQ, they said they prioritize office address first. But they promise me it will arrive by 7.30pm Alright; But having previous nightmares with this company, I proactively give them my phone number so they have no reason to screw up.
-I wait until 8pm also nothing. No parcel, no call, no update. Suddenly 9.40pm got that tracker update said they contacted me for reschedule as you can see above. Wut? Did they even try? Wtf driver? why you have to lie in parcel tracking?

Jan 13 (Today):
-I call them (HQ) at 9am right after they commence their Saturday business hour. I complain about yesterday, they said the driver didn't have my phone number. "Eh, I already gave my phone no. yesterday???".
"But there are no record of you contacted us yesterday" so she replied. hm........ ok nvm things got mixed up sometimes. Don't have high hope for them anyway.
-She said my parcel is now handled by saujana putra branch, but they promise my parcel will arrive by 4pm today.
-Having lost large chunk of my trust to them, I call Saujana Putra branch just to be sure. Complained about yesterday issue, she said "driver malas la tu.." Im speechless, but not totally surprised either.
-She then transfer my call to someone. .. .. .. no one pick up. The line timed out and disengaged.
My balls crinkled, turns blue and I died.

-As expected, 11.30pm still didn't receive my item.

Since I wont be home for the next whole week; By now, it is clear that I won't be getting my item until next of next Monday.
So, this Monday I will proceed to my field job without my camera.
Thanks Citylink, who need dslr when you have potato phone to take pics right?


I have contact the seller, asking them to retract the parcel, and resend it to me later using much trusted Poslaju.
Should I asked the seller to use poslaju from beginning, I would have been busy happily testing the lens now instead of crying here.

This post has been edited by failed.hashcheck: Jan 14 2018, 12:04 AM

I got my item (camera lens), but it doesn't end quite well for both me and seller.

After my last update I ask the seller to retract the item and use poslaju instead. Seller agree and contacted citylionk to return the parcel. I also call the center guy to mark the item for return. But after few days Citylink still not return the item to seller. The item stuck in whatever clusterfuck limbo they have in Citylink, leaving me and seller waiting.

After like 2 weeks(iinm) I need to travel to Johor for another field operation. Im getting really upset knowing I will miss the lens this time too., but luckily the seller was very responsible; They offered to send the item directly from their branch in Johor (Tampoi), or I just walk in and take. I opt for the latter.

During my journey to Johor Citylink called me if Im at home for parcel delivery. wtf? I told them the parcel was already requested for return. And I won't be home to receive it.

I finally got my lens in Johor (instead of Klang), but I feel really bad for the seller. I have ordered a discounted white box lens set, but I think they don't have such version in Johor Tampoi branch;
So they have to gave me the more expensive retail gold box, version instead. With no additional charges.
Well I took it as cost on their side for having bad courier partner.

On next day, still in Johor, Citylink called me if I'm at home so they can deliver my item. Again wtf? wtf? wtf???
I said im not in Selangor, and seller already request to return the item, and I already told them to return the item also. wtf citylink? I give them the seller's number so they could contact them directly.

So yeah. Got my item, but bad ending.
I missed my 1st site project, almost missed 2nd.
Seller have to foot the extra cost of giving me much expensive version of product than I oredered.

This is full tracking log. Highlighted lines are pure bullshit. Made up by delivery man that was too lazy to finish their shipment.


This post has been edited by failed.hashcheck: Jun 6 2018, 07:43 PM