AFAIK, all banks are required by BNM to provide basic savings account with ATM without any fee

for rhb, it's here

you'll just need to insist on that option no matter what the staff told you, ask to see the manager if the staff refuse to grant that option

my sister in law recently opened a islamic savings account with MBB and got herself a debit card - the staff insisted that she'll need to pay RM8 annual fees even though she clearly ask for the non fee ATM option. The staff even said each debit transaction will be counted as a withdrawal - what a nonsense. Even so, if the customer are willing to pay RM0.50 for each extra transaction above the 4 free withdrawals, they should just grant the no annual fee option.

i wrote to BNM to complain and she got her RM8 back after a few days, plus a letter from that particular MBB branch apologizing for the so call "misunderstanding"

you'll need to stand your ground, if you know you are correct