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 Debit Card V2

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byronong
post Jul 14 2010, 01:08 PM

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Maybe we should make a poll on which is the best debit card? easier for everyone to do a comparison? Anyone knows how to make a poll to link here? Maybe a second poll on what are the priorities that would make the perfect debit card.

biggrin.gif
byronong
post Aug 3 2010, 09:01 AM

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Hi Guys,

I'm actually working for a local Bank here managing their Debit Card portfolio. Any open & constructive feedback here pertaining Debit Card products would be valuable insight or alternatively you could always PM me for advice.

Also, please don't reveal any personal info to me.

Thank You.
byronong
post Aug 4 2010, 09:08 AM

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Thanks "CHASE" you practically answered all the questions brought forward.

On the Day2Day card design: I wasnt in the development team for that stage.

Customer Service Issue: We do have peak periods, currently we are hiring more Officers to cater for the debit card boom. It will surely be sorted soon. Alternatively, kindly feel free to comment more.
byronong
post Aug 4 2010, 10:01 AM

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Shinichi: No, its a debit card not a credit card. Cash advance is not applicable. Its a cash withdrawal. Its Rm1 per transaction
byronong
post Aug 4 2010, 10:29 AM

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Actually, would you as a customer rather have "welcome gifts, redemption gifts, etc gifts" or "hard cold cash'
byronong
post Aug 4 2010, 01:43 PM

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Noted and appreciated.
byronong
post Aug 4 2010, 04:39 PM

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QUOTE(sam325 @ Aug 4 2010, 02:29 PM)
byronong i suppose you are one of public bank team

anyway as i read from other collections of opinions that PB is a bit late in processing new applications for Visa Electron Debit Card

first question: why should this kind of application take that long time
as i know is not like CC that the bank need to check the history of the customer among some other checks as well

second question which is more important for me personally:
i have sent my application for visa electron last Monday 2nd of August . when i should check back to make sure of receiving the application and the improvement of the process

one more thing: i am a foreign student which i have been residing in Malaysia for almost 5 years and recently become a citizen spouse but still under student pass. is my profile able to be approved or not

please advise... thanks
*
Sure you can if your student pass is still valid. Normally it should be >10 days to be courier to your desired location.
byronong
post Aug 6 2010, 09:32 AM

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feedback noted, will get further details on this.

But at any point, a cardmember should be responsible for his/her belongings.

For example, if you drop your wallet with RM1k cash, can you claim your RM1k lost from the government?
byronong
post Aug 6 2010, 10:42 AM

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from our PB Visa Electron Card Product Disclosure Sheet:

Liability for Unauthorised Transactions
In the event of card loss/theft, your maximum liability for unauthorised transactions is limited to
RM250-00, provided that you have not acted fraudulently or have not failed to inform us of your
debit card as soon as reasonably practicable after having found that your debit card is lost or stolen.
If investigation discloses that you are involved in the incurring of any unauthorised charges, you
shall be liable for all the unauthorised charges incurred, including financial charges, whether before
or after the Bank's receipt of such confirmation. It is expressly agreed that the Bank is not under a
duty to ensure that the Current Balance prescribed by the Bank is not exceeded.
byronong
post Aug 20 2010, 03:52 PM

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I advise to check on where the card is or went. Normally you would receive the card first.
byronong
post Sep 30 2010, 11:07 AM

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Please take note PB Esso Mobil Debit Cards are FREE for life no conditions.

=)
byronong
post Sep 30 2010, 01:35 PM

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rest assured, its free.

We are getting it amended as we speak.

=)
byronong
post Sep 30 2010, 05:44 PM

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QUOTE(AskarPerang @ Sep 30 2010, 05:33 PM)
So you are working in Public Bank?

I already got public bank day2day debit card and I think the new card is better (although not joint to your saving account).
*
Im sorry, but i dont understand.

"new card is better (although not joint to your saving account)."?

Kindly explain..

Thanks in advance.
byronong
post Sep 30 2010, 08:40 PM

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Anyways,

We are launching a New Debit Card Rewards campaign tomorrow.

Will keep you guys posted =)
byronong
post Oct 1 2010, 09:51 AM

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QUOTE(Veda @ Sep 30 2010, 09:08 PM)
byronong,

The PB Card Online Application Form at Public Bank's website needs to be updated to include the Esso Card  smile.gif

If I apply via PB Card Online Application Form, I don't have to fax/e-mail/send documents such as copies of my IC?
*
Hi Veda,

At the moment were updating our website to cater for PB Esso Online Application, it takes longer due to security reasons.

You need to fax/e-mail/send documents to the number provided.
byronong
post Oct 1 2010, 01:56 PM

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Hello Guys,

New PB Debit Card Campaign

http://www.pbebank.com/en/en_content/perso...otions/dcr.html

regards.
byronong
post Oct 5 2010, 01:23 PM

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Actually, if you swipe it once a month within 1 year its free

But you could always call up and request a waiver.

=)

case to case basis though
byronong
post Oct 5 2010, 03:32 PM

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with Esso Mobil benefits too =)
byronong
post Oct 5 2010, 08:09 PM

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QUOTE(AskarPerang @ Oct 5 2010, 07:25 PM)
but need to wait 3 weeks for the process.
what a long waiting period.
*
mind giving me your IC number or full name for me to check system,

Should not be so long.

Added on October 5, 2010, 8:09 pmOhh, PM plz.. no Public Post. My bad...

This post has been edited by byronong: Oct 5 2010, 08:09 PM
byronong
post Oct 6 2010, 12:32 PM

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Program Period
From 1 Oct to 15 Dec 2010

Program Mechanics
Get a free night’s stay at First World Hotel, Resorts World Genting in three simple steps:

Step 1: Charge min RM30 to your Debit MasterCard at five different locations.

Step 2: Collect all five receipts.

Step 3: Present the receipts at any Resorts World Genting office or send them to: Charge & Stay, PO Box 3373, 47509 Subang Jaya, Selangor.

For more information, visit mastercard.com/sea or call 03-5635 1391 (Mon to Fri, 10am to 5pm, excluding public holidays).

Cardholder Participation
Valid for Malaysia-issued Debit MasterCard only.

Added on October 6, 2010, 12:33 pmthe above program is for all Debit MasterCard users.

Regards,


This post has been edited by byronong: Oct 6 2010, 12:33 PM
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