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Maxis Howto launch complaints against Maxis

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computinglaptops
post Nov 3 2009, 07:16 PM

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Joined: Oct 2006
QUOTE(tzeminghau @ Oct 30 2009, 10:56 PM)
maxis customer service is deteriorating. i ordered iphone more than a months still haven't got it.. they will always tell u that u can get in 4 weeks if you ask.. but never trust what they said..  maxis is not trustworthy..
Next week i am travelling to overseas for a few weeks.. they said if next week they got stock.. if i can't pick up in 14 weeks, they will automatically forfeit my RM200 booking fee..
It is really unfair. We don't get compensation for late delivery of phone ... but they penalized us for late pickup
I heard many maxis subsribers switch to celcom.. since celcom offers better rates now.. and we can keep the same numbers.. i am thinking of switching also..
No wonder they want to IPO again ... to share their future "losses" with public..
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Hi, I think it is unfair to generalise your bad experience to say that the whole customer service suck. I had quite a good iPhone experience - although I had to wait about 4 weeks, I was informed to collect my iPhone on the scheduled day and now I am a happy iPhone user. Frankly, I'm estatic about the iPhone. Perhaps, you could email Maxis at customercare@maxis.com.my with your details and explain to them what had transpired.

Some times, the folks who man the call centres are outsourced staff and may not have the correct information. Overall, I think when compared with Celcom and DiGi, Maxis is still miles better. But then again, there is no limit to how much better they can get.



 

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