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> P1 W1MAX "Cut now!" Promotions, What a big mistake :(

malaysiads
post Oct 14 2009, 08:42 PM, updated 8y ago
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When I first subscribe to P1, i was really happy. The speed is good (Wiggy RM149 Package) not that 10Mbps they promise, but at least can get about 2mps. Im very satisfied so after 2 months, i terminate my streamyx (i have cut the wire). Things was perfect until end of June.

Suddenly things went totally opposite. Used to have 4-5 bar, now the line hardly has 1 bar. I have called their customer support, and to my suprise, it was one of the worst helpline i ever seen. And this is admitted by their CEO on his mail as well.

QUOTE
Good Day Valued P1 W1MAX Subscriber,

As we celebrate our first anniversary this month, we would like to firstly thank you for being a P1 W1MAX customer and putting your trust in P1. You are amongst over 80,000 P1 W1MAX subscribers who have made P1 one of the leading WiMAX telcos in the world!

As we progress forward to becoming one of the most admired companies in terms of service quality, customer service and brand value, we acknowledge that continuous improvements are necessary as more and more people come on board the P1 W1MAX bandwagon.

I am aware that of late, some of our subscribers have been experiencing difficulties and delays with our P1 Customer CareLine and the P1 W1MAX service.

These intermittent service difficulties are the result of high traffic due to overwhelming public interest in the P1 W1MAX service. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.

To achieve this, we are working on the following:


1.    1. The successful seamless integration of multi-WiMAX networks into one:

P1 is amongst the very first WiMAX operators in the world to have successfully integrated multi-WiMAX networks into one to deliver the best broadband performance to you.

2.    2. Continuously optimizing the network architecture as we expand our coverage to enhance the multi-WiMAX network advantage:

Our engineers are continuously improving and optimizing the P1 W1MAX network architecture to ensure optimum connections. This continuous effort will increase network stability and performance to more users as we continue to grow Malaysia’s largest WiMAX network.


3.    3. Upgrading of the P1 Customer CareLine

We are also aware that our CareLine service may at times, not be at its optimum. To address this, we are in the process of upgrading our P1 Customer CareLine to handle more customers and subscribers, faster. We are confident that this exercise will be completed by November 2009 if not sooner. In the interim, we urge you to please bear with us.

Once again, we truly appreciate your kind patience and understanding.

Please continue to provide us with your feedback so that we can serve you better.

Last but not least, I would like to wish all our Muslim customers a blessed Ramadhan ahead and selamat berpuasa.

Towards broadband for all,

Michael Lai
Chief Executive Officer
I went directly to their HQ in PJ, and they admit the problem and told me they will waive my bill untill their problem settle. The reason was I was situated in highly congested area. They promise to settle it by August.

I opted out for Celcom Prepaid Broadband thought to use until go back to P1. Until today things are the same. My line still shows 1 bar. To my surprise, i receive email saying i need to settle the bill for August & September. Went again to P1 office, they said the waive on bill not in their system. (Lucky i have my copy in written that my bill will waive)

Finally I gave up on P1 since they can't promise when they can solve my problem. To my surprise at least 15 customers also complaint and they also return the modem. Can hear some big noises if you want to hear some complaints there.


So, now i have to get back to wired broadband again. So will you cut for P1?
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ruffaz
post Oct 14 2009, 08:45 PM
yes I am a noob
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cut the wireless now! use wired.
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happy4ever
post Oct 14 2009, 08:46 PM
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I will cut my hair for a guy. I didn't know you cut your sosej for P1.

Is he hansem?
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suicideroach
post Oct 14 2009, 08:46 PM
kiss mah a^^
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streamyx SUCKS!!! but 1000 times better than all other broadband here.
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swks26
post Oct 14 2009, 08:47 PM
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Lol@Malaysian broadband laugh.gif
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fabianz03
post Oct 14 2009, 08:47 PM
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All Malaysian ISP sucks.

fact.
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malaysiads
post Oct 14 2009, 08:47 PM
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QUOTE(suicideroach @ Oct 14 2009, 08:46 PM)
streamyx SUCKS!!! but 1000 times better than all other broadband here.
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I agree totally rclxms.gif
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happy4ever
post Oct 14 2009, 08:48 PM
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QUOTE(suicideroach @ Oct 14 2009, 08:46 PM)
streamyx SUCKS!!! but 1000 times better than all other broadband here.
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so in the end, still kam bek sucking screamyx foot lor

chew..sau pei can?
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bingozero
post Oct 14 2009, 08:48 PM
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QUOTE(malaysiads @ Oct 14 2009, 08:42 PM)
When I first subscribe to P1, i was really happy. The speed is good (Wiggy RM149 Package) not that 10Mbps they promise, but at least can get about 2mps. Im very satisfied so after 2 months, i terminate my streamyx (i have cut the wire). Things was perfect until end of June.

Suddenly things went totally opposite. Used to have 4-5 bar, now the line hardly has 1 bar. I have called their customer support, and to my suprise, it was one of the worst helpline i ever seen. And this is admitted by their CEO on his mail as well.
I went directly to their HQ in PJ, and they admit the problem and told me they will waive my bill untill their problem settle. The reason was I was situated in highly congested area. They promise to settle it by August.

I opted out for Celcom Prepaid Broadband thought to use until go back to P1. Until today things are the same. My line still shows 1 bar. To my surprise, i receive email saying i need to settle the bill for August & September. Went again to P1 office, they said the waive on bill not in their system. (Lucky i have my copy in written that my bill will waive)

Finally I gave up on P1 since they can't promise when they can solve my problem. To my surprise at least 15 customers also complaint and they also return the modem. Can hear some big noises if you want to hear some complaints there.
So, now i have to get back to wired broadband again. So will you cut for P1?
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If they can't settle the problem for you, then you outside settle with them tongue.gif

user posted image

Cut it, show them who are the boss.
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99chan
post Oct 14 2009, 08:50 PM
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i'd rather pay 2 ringgit per hour at cc.
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Shiroi
post Oct 14 2009, 08:56 PM
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when is it ever good hmm.gif

they too fast promotion,no time to upgrade it. shakehead.gif
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post Oct 14 2009, 08:57 PM
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QUOTE(99chan @ Oct 14 2009, 08:50 PM)
i'd rather pay 2 ringgit per hour at cc.
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but i always wander why their line so powerful 1? hmm.gif
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bingozero
post Oct 14 2009, 09:00 PM
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QUOTE(+ @ Oct 14 2009, 08:57 PM)
but i always wander why their line so powerful 1?  hmm.gif
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Difference package for business and home user.
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zeist
post Oct 14 2009, 09:00 PM
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Streamyx is still the best la.

If you are getting a lousy bandwidth, you better check the house line first. Is it old? Is it too long? If you apply for a new line, tell the telekom people to tap the wire as short as possible. The shorter the better. They have various ways to tap the wire from the pole, seen that at my old place.
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geforce88
post Oct 14 2009, 09:00 PM
Look at all my stars!!
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happy user of streamyx 4mbps and celcom 384kbps...
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ipodnani
post Oct 14 2009, 09:03 PM
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stimix is for my home line and maxis is for my wireless , but stimix is better
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sephirothvr
post Oct 14 2009, 09:21 PM
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all malaysian isp is not really good from my experience..
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yeezai
post Oct 14 2009, 09:21 PM
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in the mean time i still think streamyx is still the best....better then all the rest....coz the rest still renting from streamyx...so no point getting other so called broadband..
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max_cjs0101
post Oct 14 2009, 09:23 PM
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Using a streamyx 4mbps line @ home. has been using for few months already and still going strong. biggrin.gif
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nanak0
post Oct 14 2009, 09:26 PM
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hail streamyx... wired connection better then wireless.. for now at least
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