haih, MBB CS quality is like that....I have had many hard times with them.
But AMEX CS (1800-88-9559) is damn good, I've just called about 30 min ago, to enquire about Express Autopay and the softcopy enrollment form really came in within 5 min as promised.

No comment, but you can try.
My case was a havoc also. Applied in the July's Treats Fair, received SMS saying i could collect the card on last day of Treats Fair, end up I couldn't collect as with many other applicants as well. So they promised to send to my billing address in a week's time. So, i waited...nothing turn up, so i called...waited....called...waited...end up going to Menara Maybank 1 month later to self-collect.