First, u r registering urself as ACCA techinician (CAT) student, not as member of ACCA. A member of ACCA means u pass all ur ACCA papers with at least 3years working experience...
I have a fren who faced same problem last time.. 3 steps on wat he did:
1) The coll (IPG) helped him to write an e-mail to ACCA.
2) He himself e-mail to ACCA as well..
3) Phone ACCA office in KL..
He was, too, very worried at that time, keep on phone, email, phone n email ACCA... End up few days later, he received two registration pack... Haha...
Bout the phone calling prob, i alwayz call up ACCA to ask this and that, their line is always available, never got line busy or blablabla as u said... Haha, mayb u r the unlucky one... or u phoned at non-office hour, my fren..?? U sure u got the correct nu, 03-27135051..?? Well, if u still experiencing such problem, u may directly go to ACCA office and get ur stuff settled..
Anyway, need not to worry so much.. My fren who got his student card late, even can go for his CBE exam without the student card as the coll has the details of him..
thanks a bunch ! i called to the office in UK . lolx . finally got to talk to the staff just nw . they said they'll send it out in 15 days . i went for CBE exam without student card also , but i need it for the exam in Dec .