My Registration of Marriage (ROM) is on 090909 Wednesday. I custom made my gown for to use for ROM.

Suppose to pick up last Thursday, they made in the wrong colour and told me to try first and they promised to make a new on and asked me collect on 8 sept (Tues). They asked me to try for the first one coz if any alteration could let them know (abt the sizes etc).

Worried for days, finally could collest my gown on Tues (8 sept 2009). The gown is nice, the colour is nice, my favourite colour.

But Im very unhappy with Erin (boss) service.

When I arrive Tuesday abt 7pm and Jacky (Erin's staff) was off that day (only Jacky serve me b4 this), I decided to cut the bottom part to knee length bcoz the gown was longer than my knee.

Erin asked me to collect on 9 sept (wednesday) morning n i told her i hv to reach tian hou gong at 7.30am tat day. She repeat her suggestion twice n my answer is the same, it's too late for it.

I told her that Jacky told me I could alter it on Tuesday itself and I told Jacky I would arrive 7pm. If could not do it then should tell me come earlier, what's with the problem? But erin said:" Ya meh? Jacky din tel me o." That means Jacky din inform Erin that I could alter on Tues, then no need alter d la? What kind of sux attitude of this China girl and she is the boss of NEOROMANTIC?! My cousin was with me and Erin was busy with other customer who might want to give her RM10k business.

She also said is our fault we did not tell want to alter during the first try. Well, recall that, Jacky said I could alter it on Tues for any alteration. So tak ngam then I could alter la, NEOROMANTIC's staff promised what.

Also, she said her tailor went back home that time and the tailor want to go learn kung fu, not able to help us. Also she told us she want to close shop d. Helo, is she really the boss? If want to close shop then close la, why want to layan other brides to be and a bunch of girls like a dog?

But at the end she called her tailor and I myself drive to section 17 to alter it. When we reach the tailor help us alter and I ask her "you learn kung fu ar?". She said no. But she is going out at 830pm. What the ****?

Erin said she is from China. From the NEOROMANTIC thread, she is manage to speak English. I myself working in media line and reputation for a company is important. She spoilt it herself jsut bcoz a little thing? Yeah right, I din do a big gown and give her big bunch of $$ for my ROM gown, but solve a little problem is so hard and give us a shit attitude, how to make this business long and become boss? Tot of wanna make another gown for next year, my family and relatives would not go for Neoromantic as she is d*** sux.

Jacky is very responsible and helpful, smile when talking with customers. Too bad with such boss.

All brides-to-be, it is just my experience. You might not encounter this problem for those who get good experience from her, or in the future.

The gown is ok you could do research yourself.


Comments from other brides:






Reply from neoromantic [28 July 2011, edited by RBR]:-


Dear all:Recently found out that a customer who was 3 years ago complained that we could not did alternation within same day she tried on the gown. And she came in time is 7:30pm which we almost closed. She request us to alter it at same time. Although it is really impossible, in the end we still did it for her and that day when finished is 9:30pm. Want to clarify,each gown alternation day is around 2-3 days, however if customer need it rush usually we will rush for customers to make each customer happy with our service. But we hope customers can leave enough time to tailor make gown in advance, usually we take one and half month to two months tailor making a gown. So plus alternation or any in case better in 3 months in advance. For those time not enough we would like to rush for customers, but also hope even customers can not appreciate our effort, also pls understand we trying best to finish all works in time. Neoromantic wish each couple have a nice wedding!


This post has been edited by RBR: Jul 28 2012, 09:17 PM

don worry im doing it.

October FLy!!

Thank you ya!

\

who is that?

thank you

jacky is a she

helo, look at the last reply, it's few months ago, not active.

therefore i found this for kopitiam: "Topics that don't fit into any other category. Posts here will not increase your post count. "

moderator if my post not right at the place, pls moved.

if not, hijacker just shut ur big mouth up.

mayb most of u hvn married that's y hvn encounter those wedding probs, or some of u married n did not encounter this prob.

pls correct me if im wrong.

thank you.

now who provoke first?

i met some brides here oso, and we exchange info here.

abt the bridal shop, gowns, rom, dinner etc.

that's y need to let them know.

thank you Fabian.

Thank you Ryan.

I heard there are some bad services provide by some bridal shops as well.

That one you hv to do research next time, if not the photo might not prepared on time.

star, i cant read the word: /k/

wat is that?

10 of my close girl frens all got bf liao lo..

u can find here:http://forum.lowyat.net/index.php?showtopic=1154156&st=1200&p=28551402&#entry28551402

i met my hubby there


yaya, next to it.

r u from kl?

here comes neuro..

the camera is not with me, hvn tranxfer to pc.

y?

i went there few weeks ago on sunday, it's night time liao as the evening time i went to other places to search.

all tak ngam. therefore go pj. b4 this i wrote down the address of a few, but others are at three two square which me n hubby do not know where is it, the place v know is ss2.

then v went there n decide to purchase as the staff Jackie assist us and helpful, that's the most important thing-- service.

is just that simple

thanks for your suggestion then.

i would consider it.