usually this kind of case, if im not wrong u gotta lodge a complaint to the complain unit of the bank 1st be4 doing anything with bank negara, which of coz, u can expect the procedure to take months of time and, u noe.. complaining to the own bank is actually kinda like throwing a small rock to the ocean. they wont regard it important until u file a complain to BNM.. meanwhile u should just go and take up another housing loan from other bank and beg the vendor not to charge u anything extra. good luck!

oh btw, the chances of StandChart sending u deadlock letter is very high. they will blame this and that and push away the responsibility, so in the end u still need to bring ur case to BNM.

This post has been edited by LucasPSS: Sep 10 2009, 11:08 AM

standchart pobably have phone recording. i noe their sales dept and CS dept have phone recording.. but not sure the one u r dealing with have anot. u can try to ask probably.