I just called up both Gamers Hideout centres and neither of the staff members who answered my phone knew what Metroid Prime was and what system it was on. Doesn't sound like a real gamers hideout to me if they don't even know what Metroid Prime is ;p

I can understand if they didn't recognise some of the titles for the Wii but to not know one of the biggest game franchises in the world? All they probably associate the Wii with is probably pokemon, mario and Wii sports.

I have a feeling that if you ask for Super Smash Brothers Brawl, you'll also get a blank look.

I guess I'm shocked because these people are supposed to be in tune with the games industry and not just have their head stuck with particular systems (unless their job specifies that they need to do that...even then... if you love games... you'll know...)

Lolz....

I think GH is turning into Gamestop in US... filled with staff that know little about their products... or know alot about very specific products only..

Lol.. but why I post Nintendo stuff at the Xbox area? I'm pretty sure that the GH peeps know most of the Xbox games (though If any one of them asks me what system Halo: Combat Evolved is for I'd just faint... ;p ). Just frus at game shops that only know a few games and are heavily biased towards one system...

Or me ;p

Andy wins the Who Feels Old contest!

Lol... and I never expected this post to be a 'hot' topic... figured I'd just rant somewhere.... I still get irritated by other shops that don't know what the hell I'm talking about when I ask about Wii games other than Wii Sports or Whatever Mario Whatever, but I really expected better from GH. Then again, I still remember Eddie telling me that the DS was going to die because of the PSP.... lol... now some figures show that the PSP has 600 games and the DS 3,600 (the Apple store has a freakin 20,000 ish games, most of them barely qualify as games though...).

Stand up for better quality service from our game stores! Anyone wanna do poll? I don't know enough game stores to do it ;p

This post has been edited by Johnathan Sia: Sep 10 2009, 09:48 AM

Yeah they suck... though I think I'd disagree with you regarding the popular titles bit... many of the game shops that I see and walk into, when I look at the games they're selling for the Wii or DS, I say "No wonder they can't sell Wii/DS games....".

Cheap no use if quality of service is poor (for a particular range of customer it seems - the Nintendo customer) and range is updated infrequently. It doesn't even make sense business wise...

I've been looking back at this Q several times and I still doesn't understand the question or the context of the question.... ;p

I've dealt with Eddie and Djinn several times and they're cool. My issue was the poor level of product knowledge from their staff. While I would not expect their staff to know about 'lower' profile Wii titles like Deadly Creatures, Ghost Squad, and the like, I do expect the staff of a reputable games company to know about major non-Mario franchises for the Wii such as Metroid, Zelda, Smash Bros.

After saying all that, I think I'm running down the wrong line of logic. I think the best way to put it would be to reverse the situation.

Hypothetical phone conversation with GH staff (based on my phone conversation with their staff when enquiring about Metroid Prime Trilogy):
Me: Hi, do you have Gears of War: Ultimate collection? Or do you know when it is arriving? (Yeah, I know the title doesn't exist yet.... )
GH staff: Erm.. what system is it for?
Me: ??? [shocked pause - but in my head I'm thinking, "If you don't know which system it's for, then the title definitely isn't in stock"] Erm.... Xbox 360...
GH staff: [pauses for a moment] sorry, we don't have it.
Me: K, thanks.

I guess I'm ranting/harping on this a bit because I have higher standards for GH as opposed to the typical shop seller that mainly only deal with pirated games. I don't care anymore if they [the pirates] don't know about Wii games other than Mario or Wii Fit. But with GH, I expect better. And I don't think it's too much to ask. It's basic customer service. I would never dream of operating a game shop where my people do not know most of the major titles for all the systems I'm selling in-store.

---

Added on September 16, 2009, 2:53 pmCheers Djinn, at the end of the day, it's nothing really major. I just expected better from you guys that's all and was shocked at the low level of product knowledge for a major title for the Wii. I hope that this will lead to your staff having a more well-rounded knowledge of the products you have on offer (or will have on offer). I'd say that it's very important for your business since you'll never be able to compete with pirates on pricing. Actually, it'll likely mean better business for you too since your staff would be able to recommend a greater range of titles to suit a particular gamer's need depending on the system(s) he/she owns.

I'd consider this matter closed.

This post has been edited by Johnathan Sia: Sep 16 2009, 02:53 PM

Point noted. Duly chilling and hoping to see passer bys try out Metroid Prime Trilogy when stock eventually arrives at GH.