I am using Dell Inspiron 15 Gaming 7567 for months. Since I feel that my laptop system is a bit slow, therefore I had use recovery method "Reset this PC" with "Remove everything" option. It works fine for the first windows recovery. For the 2nd time I want to reset this PC, the windows prompts Error: “There was a problem resetting your PC” and doesn't allow me to reset the PC. Not sure if this is a Windows 10 bug.

https://answers.microsoft.com/en-us/windows...23-7bc63351fc24

So I immediately seek solution from Dell support website. I found the Dell ISO recovery image and Dell OS Recovery Tool, which is creating and using the USB Recovery Media to Install Microsoft Windows.

http://www.dell.com/support/article/my/en/mydhs1/SLN299044

However, after the Windows 10 installation completed, I realized that most of the Dell factory pre-installed apps such as McAfee antivirus, Dell True Color and Microsoft Office 2016 were missing. In my opinion, I think that Dell Windows recovery image with USB boot is considered as clean Windows 10 installation, which doesn't come with Dell factory pre-installed softwares.

Do I need to visit the official website of McAfee and Microsoft Office to download the installer? For Dell True Color software, I can't find it on Dell website.

Anyone has similar experience? Any sifu here can advise on how to get back those Dell factory pre-installed softwares?

This post has been edited by by1990: Apr 10 2017, 12:31 PM