model: SE W580i
condition: wear and tear aside from the d-pad problem. not used since 2009 got new phone.
send to repair before: change the case n keypad but problem seems to happen again.
age of item: around 3 years..
problem: d-pad control messed up. very sensitive and difficult to navigate.
package: phone and maybe charger + headset + usb cable (have to find)
location: Penang Island