Lessons Learned - Dealing With Inconsiderate Buyers

1. I've learnt that if I'll ever encounter similar situation in future, I would post a message on thread to my customer (to be transparent), advise them to wrap the package as how i wrap it to return to me.A replacement will be sent provided goods received is in good condition. - imiv

2. Be more strict in your exchange policy......That is all we can do to protect ourselves. - rosemary

3. Ignore any buyers that tried to mess up your thread and just hit the REPORT button and request for removal/Mod advice. - Emily Yee



Worth Keeping Advices/Information For Sellers

1. Please do not let this(bad experience with customers) demotivate you and stop you from giving your best services again... - imiv

2. Just keep it up with your good work and services, it's never worth it to get yourself unhappy over someone else ill-mannered. - L.A.C

3. Some think that 'customer is always right', well.. I would say, customers are having their buyer power, is true. But to me, sellers have their selling power too. - rayanne

4. If you send thru poslaju they won't ask to wrap nice as poslaju can accept the item without the wrappings. But usually they will put item in courier bag if it fits. - svage98

5. Actually depend on which postlaju you go. Only main poslaju centre will have the courier bag and they only gave to you if you have an account with them. I was lucky enough to get 2 pieces after begging for it a few times at brickfield poslaju centre. - nordingh



No idea if I posted on the right forum.

I have no problem to resolve any issue or accept any complains with all my buyers. I have the patient and willing to do anything to fulfill your satisfaction. All I ever hope is for your co-operation to give me the same treatment. I have no intention to make this post to pick a fight. This is for future buyers reference to deal with me.

I sent with all the care I could provide to buyer. I wrap all my items carefully even though POSLAJU only will take one day to be received. Other buyers can approve my words. Just go ahead and contact them.

My case,

I have sent three times to this buyer so far.

First time, the actual transaction. I admit that it's my fault to send an item that is not of good quality(the hook broken when she tried to adjust it) and offered replacement with another model without asking for the previous one back.

Sent second time also with care. And then she said the size was too big for her, and I offered another exchange with her sending back the wrong size one and a delivery fee.

However I did not expect that she doesn't even bothered to wrap them nicely or to wrap them at all. Only sent with the shoe box cover attached with brown cello tape. The shoes is new, and I given an exchange in the hope she'll get the right size and be happy while other buyer could have her wrong sized exchanged shoes happily too.

However, this is so disappointing to receive the other item with this condition. It is new and resell able. It might be only RM18 to her, but it is not a rubbish dump that she gonna dump back to me. I have no problem being at the losing side as long as my buyer feel happy with my item and service. Hence, this is just so rude that I would never deal with this buyer again.

Affected Sales Thread: http://forum.lowyat.net/topic/1089235

Lesson learned: Be strict with your customers about exchange policy or being bullied.

How about yours?