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Hardware The New MacBook/MacBook Pro/Air Users Thread v4, Share your joy and your pain here

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Crusader
post Jul 20 2009, 04:33 PM

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My 15" year 2008 magbook pro (not unibody) started to have problem... sigh.
The keyboard and trackpad will hang after 2 hours usage. Could be due to the heat. Working in air-con room will be fine.
Anyone encounter this problem?
Crusader
post Jul 20 2009, 05:15 PM

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QUOTE(prasys @ Jul 20 2009, 05:10 PM)
Are you using any sort of keyboard sleeve or protector by the way ?


Added on July 20, 2009, 5:10 pm
Are you using any sort of keyboard sleeve or protector by the way ?
*
No, never use anything like that. Some people said it was due to logic board problem but I'm not really sure.
I can still use the bluetooth keyboard/mouse (if they're connected). Only the built in keyboard and trackpad have this problem. cry.gif

This post has been edited by Crusader: Jul 20 2009, 05:16 PM
Crusader
post Jul 20 2009, 05:34 PM

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QUOTE(Eithanius @ Jul 20 2009, 05:24 PM)
Instead of pure speculation by some people, aren't you better off sending it to a service provider for a checkup....?
*
Yup, just sent it there. Just asking if anyone have similar problem before. At least, I can know what I'm expecting later.
If really the logic board problem, then it's going to burn a big hole the pocket.
sweat.gif
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post Jul 20 2009, 09:55 PM

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QUOTE(pooiyee @ Jul 20 2009, 09:48 PM)
Hi last night i was using my macbook with my power adapter on like usual. Suddenly i realized that the end of the charger doesnt have the usual orange/green light anymore. I think it's a faulty adapter now. Anyone faced similar problems? What should i do?
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Have you tried other power point ?
Crusader
post Jul 21 2009, 03:04 PM

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Received a quote from Apple service center regarding my problem on keyboard/trackpad hang after getting warm. Problem with the logic board and the repair cost RM2450 (including labor charge)... (Warranty period expired)

Called Apple Care toll free and ask for help... Wow, all I can say is very very good customer service !!! Listened to my problem then told me to cool down and he'll see what he can do to help me.
Later received a call from Apple service center informing me that Apple will take care of all the cost and I don't have to pay anything. Absolutely nothing!!! Even after warranty period.

The conversation with Apple Care Hotline operator ended with him telling me that he hope I'll be a happy mac user in future. Indeed I'm very happy with Apple.
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post Jul 21 2009, 03:27 PM

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QUOTE(rx330 @ Jul 21 2009, 03:21 PM)
if u have to pay, then u not happy user liao?

warranty over liao ma tongue.gif
*
Yes, will not be that happy because the MBP is just over 1 year plus. tongue.gif
Crusader
post Jul 21 2009, 09:55 PM

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QUOTE(nimrod323 @ Jul 21 2009, 08:05 PM)
then you should screw that guy you see in your room mirror for being to cheap not getting ACPP for a very expensive investment like yours tongue.gif , lol i dont get why people should be angry at Apple just because they didnt get the ACPP in the first place, when you buy an electronics good you have to sink in to the fact they do fail, nothing is soo impervious or "KEBAL".
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Ermm... "not happy" doesn't mean angry. Instead I'm sad that I didn't get the ACPP in the first place.
Anyway, I'm getting the ACPP for my 17"MBP now. wink.gif
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post Jul 21 2009, 10:12 PM

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QUOTE(chizzu @ Jul 21 2009, 10:02 PM)
oh shii... i got the same problem with keyboard an trackpad hang as well! but i know where the problem lies and it is NOT THE LOGIC BOARD.

it is actually the connector for the keyboard and mouse to the logic board just right above (or below if you turn your mbp up side down) the battery which is loose. i used a foam padding and put it on top of the connector so that the connector wont come loose smile.gif it really helps
*
I'm not really sure what's wrong but it was the apple service center technician told me it's the logic board problem.
Hope they are right for my case.
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post Jul 21 2009, 10:55 PM

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QUOTE(chizzu @ Jul 21 2009, 10:16 PM)
have you sent yours to repair? if not you might want to try to try the method that i used smile.gif



try placing a small padding or foam on the marked red spot.

it seems that the connector that connects the keyboard and trackpad to the logic board is loose due to the heat. when i took out my battery i can feel the cable is abit bulged out and when i used a padding and push it in between the battery and the cable so that the cable will not be too loose it solved the problem and i have no more unresponsive keyboard and trackpad.
*
Hey, thank you for the solution/picture. Already sent mine to apple for repair. They'll replace the logic board, if the problem persist then I'll try your solution. notworthy.gif
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post Aug 6 2009, 09:28 AM

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It doesn't matter that you register or not. The reseller will register the notebook regardless. Sometimes you'll need to bring along the receipt to prove the date of purchase in case the dealer registered your notebook 1 month before your purchase.
If that happen, Apple will just take your receipt date as the warranty start date.

Note: I found out that the reseller registered my MBP 2 months before my purchase date when I bring my MBP for servicing.

This post has been edited by Crusader: Aug 6 2009, 09:28 AM

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