Hi there, how did you write your letter?
I myself and my brother got same issue.

Me:
I booked a unit > loan approved > i decided give up the unit due to certain reason
I called up agent, and agent told me NO refund because my loan is approved.
I argued with agent, only one bank approved my loan, what if i get some other banks' rejection letter, can i get back my booking fees? she gave me a big NO! She said even I applied 100 banks, as long as one bank approved, no refund can be made. What the hell?

My brother:
He booked a unit > loan neither approved nor reject > bankers said his case cant even key in to system because based on their first checking already know cannot pass > unless get someone joint name.
My brother has nobody to joint name, so decided to cancel the booking.
He is requested to provide bank rejection letter, but he just cant get any.

Please, anyone can help us?
Thanks very much.