Dear Sir/Madam, Thank you for contacting TM. Firstly, we would like to apologise for the late reply. Referring to your e-mail dated 7th September 2009 on Streamyx slow connection issue, we regret to know you facing such difficulties. Upon checking in our system, the report number xxxxxxxxx regarding this issue were still in progress by our Technical department. Kindly noted that our personnel still investigate the issue and tried to solve this matter as soon as possible. We also has highlighted the urgency of the issue once again to our Technical department for their attention. You may call us through 100 (calling from TM fixed line) or 1300 888123 (calling from any mobile phone number) and provide the report number stated above to check the report status. Your patience and understanding on this matter is highly appreciated. For further assistance or feedback, kindly e-mail us at help@tm.com.my . Alternatively, you can also contact TM at 100 and select "Internet Services".