Seems to be the norm. I've never really had disconnection problems in all my years as a streamyx subscriber (1MB, Ampang), but since the last few weeks, I'll get frequent disconnections, especially in the evening. DSL light will stay on, but checking the modem status page shows that i have an IP address and internet netmask assigned but no internet gateway.

TM is an excellent source for business case studies of how not to do business.

Here's a new one! Called 100 today to complain about frequent DCing and the solid dsl light but no internet connection problems that I've been having ever since their "upgrade" a few months ago (besides the slow internet speeds everyone is suffering from).

Anyway, I thought I've heard it all from the CSRs but this one ask me if i have a house alarm system, and if i had to shut it off because it might affect my internet. Couldn't help it but I just laughed at her. Where do they get these people from?

I know everyone's been complaining about slow connections, but is anyone else other than me experiencing extremely unstable connections? For the past week or so, ever since their so-called updates, I've been having problems connecting to a stable connections. I don't simply mean disconnections after surfing for a while (which happens from time to time). The problem I'm having is that I log in, I surf a link or two, and then my internet is gone. My DSL light is on, and my internet light is on (on linksys am300), but i cannot surf. When I check the modem status page I find my pvc up, ip address up, netmask up, but no internet gateway. I just spent the last hour trying to get on, and managed to finally get a stable line a few minutes ago.

I've already b****ed to TM about this, and I've talked to their engineers a few time. I guess I'm gonna have to b**** to them again. But seriously, is anyone else having to put up with this bullsh*t?

Seems like it, but I'm curious as to how you know this. Did someone from TM tell you this? Previously, I can just disconnect and reconnect to get my internet up after I get the "DSL on but no internet syndrome", but not only do i have to restart my modem, but I sometimes have to walk away for 5 minutes or so after trying. Or maybe I do that just to get my bp down.

Damn...I cannot begin to express how much I hate TM.