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Downtime ●●~Extreme Screamyx Slowdowns V5~●●, ♥Oh yes we love streamyx!♥

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gsan
post Sep 10 2009, 05:27 PM

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QUOTE(Irzani @ Sep 10 2009, 12:16 AM)


IP 115
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60.54 still not recover yet the connection to china/taiwan server
gsan
post Sep 13 2009, 10:36 AM

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QUOTE(defaultname365 @ Sep 13 2009, 12:22 AM)
Yup me too. It occured on September 11. I never got over 0.5Mbps speed since early August. The staff say September 10 should be back and true enough, testing it the next day saw my speed over 1.5 Mbps. So I would say things are back to where it is... for now. And I get ip ranges of 115, 118 and 124. 124 is the best for me. 115 is crap, while 118 is not really stable. 124 gets me easily over 100kbps+
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what is the speedtest result on Xiamen, China server by using 124 ip?
gsan
post Sep 18 2009, 10:23 PM

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QUOTE(lemoneon @ Sep 18 2009, 08:25 PM)
link to china slow , if call 100 for help , very fast get help
"they will ask you report to the china website why they slow ...."
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same here...very dulan... but i will keep on complain by sending the email to cfm until they dulan and fix my problem...hahaha
gsan
post Sep 23 2009, 01:56 PM

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@xts

what about china server? hehe
gsan
post Oct 2 2009, 10:18 PM

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last week bring the slow connection to china website issue to CFM and monday the TM people called me and asked me to provide them speedtest result. due to outstation, I only can reply them on today, they everyday keep on calling and remind me. but today just sent the result to them, no more response already...
gsan
post Oct 8 2009, 11:33 AM

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connection to china website still very slow... so geram...
gsan
post Oct 8 2009, 05:26 PM

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After didnt get any response from TM and I sent a email to them and finally come out with this result.

Dear Mr. XXX YYY ZZZ,

We refer to your complaint which was highlighted to Communications & Multimedia Consumer Forum of Malaysia (CFM).

We acknowledge that your domestic throughput result to date is within the range of your subscribed package. Please be informed that your current subscription comes with dynamic IP allocations which also complies with the rules of a contended broadband service, hence the performance is always subject to the condition of network traffic or possibilities of link outages.

On a separate note, our network issue in northern region had just been resolved and we're expecting improvements of the browsing performance gradually throughout the week.

We hope that you will accept our sincere apologies if we have not met your expectation on this occasion. We are constantly improving our services and your constructive feedback is highly appreciated.

For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better

Thank you.
gsan
post Oct 8 2009, 06:10 PM

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QUOTE(fabianz03 @ Oct 8 2009, 05:42 PM)
By reading this meaning that they'll do nothing for you lol
Just send the e-mail. And you got nothing for complaining.
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lol, I had forward this issue to CFM again. laugh.gif
gsan
post Oct 14 2009, 12:17 AM

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QUOTE(dreamsquall @ Oct 13 2009, 09:34 PM)
i'm 1mbps streamyx user and i'm experiencing downstream rate dropping after few hours of connection and i have to reset my modem everything to make my downstream rate back to 1024kbps
anyone got such experience nad mind to share how to fix this?
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port problem, asked them to change to a new port.
gsan
post Oct 17 2009, 10:57 AM

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saw 2 of the DSLAM near my taman there is in the process of changing to the new TM rectangular box from the old "inverted bottle"... but my internet no affected, guess that my line is not under that two DSLAM
gsan
post Nov 7 2009, 09:57 AM

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what is your max. upload speed? mine only 21kB/s... uploading to rs so slow

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