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 Maxis iPhone Discussion Thread | V1, Strictly Rates/Plans Discussion ONLY

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shadowcaster
post Jul 18 2009, 06:17 PM

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got a question. what if i
1. book on the website using a maxis postpaid number
2. but choose prepaid (no contract) instead

Any issues there? or i can still pay the deposit and get the iphone 3GS when it's ready with the prepaid price?
Do i need to purposely get a new hotlink prepaid number?
shadowcaster
post Jul 19 2009, 10:50 AM

On my way
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Senior Member
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Joined: Jun 2006


QUOTE(Cyrus2k @ Jul 18 2009, 08:07 PM)
@eekwan7,
Thats why there is a option for you to select whether to get a new number or not.

You fill in your current hp number for two purposes:
1.  To let Maxis identify you (TAC number)
2.  To let Maxis know whether you want to use your current number to subscribe the plan or not (whether you're maxis, digi, celcom)

In short, just tick the "get new number" option sweat.gif
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If i did not tick the "get new number" option, what will happen?
Am i still able to pay the deposit and collect the phone on collection day (booked at Machines instead of Maxis centre)?

or

Should i just ignore the previous booking and go to a Maxis centre to make a deposit directly (with a new prepaid number purchased beforehand)?

Someone please clarify... quite confused now.. hahaha.
shadowcaster
post Aug 4 2009, 01:58 PM

On my way
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Senior Member
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Joined: Jun 2006


Got a question:

I'm using hotlink.
If i turn off 3G and use internet (i assume it's GPRS since there's an 'o' there), are the charges different for data?
By right, all data regardless of the transmission medium should be the same right?
Thus, i shouldn't be charged since i have 500mb free data per month?

This post has been edited by shadowcaster: Aug 4 2009, 01:58 PM
shadowcaster
post Aug 17 2009, 01:17 AM

On my way
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Senior Member
566 posts

Joined: Jun 2006


QUOTE(LaiN87 @ Aug 16 2009, 07:10 PM)
I've been checking my Hotlink statement and they have been charging me 1 cent to 10 cent GPRS charge occasionally when I have my 500mb (which is obviously not used up finish)

I'm gonna call them today and find out why. Just to inform others if they not aware of this.
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I checked my Hotlink statement too. I get charged 1 cent everytime i use data (3G/EDGE/GPRS) which should not be the case since 500mb is free every month. Going to call Maxis tmr and ask about this.

Btw, anyone knows how much Maxis supposed to charge if wanna upgrade Hotlink sim card from old one (about 2 - 3 years old) to 3G sim card? Some say RM10, some say RM25... just want to clarify.
shadowcaster
post Aug 17 2009, 04:10 PM

On my way
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Senior Member
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Joined: Jun 2006


QUOTE(tinkerbel @ Aug 17 2009, 11:38 AM)
@LaiN87 & shadowcaster,
I believe Maxis minus the total amount charged and then recredits the amount back to ur account at the end of the month.  Anyhow since ur calling Maxis for clarification, perhaps U could let us know what the final outcome is.
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Okay i called Maxis. They said the system is confused and records my data charges as regular charges instead of under the free 500mb package. They will investigate and fix this issue within 5 - 7 working days.

@nokia2003, I'm not saying i'm cheapskate or whatever when enquiring about the upgrading charges of the sim card. Just needed some info as part of customer rights so i wont be duped you know... especially nowadays with Maxis staff in different branches giving different kinds of information. Anyway i confirmed with Maxis again and its RM25 to upgrade to a 3G sim card.

Thanks.
shadowcaster
post Aug 22 2009, 11:32 AM

On my way
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Senior Member
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Joined: Jun 2006


QUOTE(intothefantasy @ Aug 21 2009, 01:25 AM)
just wanna clarify with the 3g stuff

i do believe i got charge of 1-2sen and i am using the hotlink plan which free 500mb permonth for a year...now i try to activate the 3g by calling *136# to get the 3g sms to say i am activate...so now there is a question of

does 3g related to the cellular network stuff?
the username and password stuff which are unet and maxis..or this is only related to edge? if i change the unet to unet9 inorder to close my edge will this effect my 3g? and the charging part which makes me dun understand it....1-2sen rate...am i using 3g or edge? do edge charges?
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About the 1 sen charges, please call hotlink and report this issue to them as their system might still register you as using the regular charge rate instead of getting free 500mb data. I did that and they said it will be rectified and my credit refunded within 5 working days.

FYI, the APN settings "unet" is for 3G and "net" is for EDGE/GPRS. Hence, if you're using an old sim card that does not support 3G then "unet" won't work. You can either:
1. upgrade the sim card for RM25 at Maxis or
2. just use "net" for EDGE/GPRS (of course at a slower data transfer speed)

And 3G/EDGE/GRPS the difference is just the speed. If you use data, there are always charges (but for your case you shouldn't be charged since you're supposed to get free 500mb every month).

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