A bit of news for Corporate Clients:

Initially Maxis said Corp. clients are not allowed to make bookings and need to call their Account Managers to discuss. After much hoo haa with CS over the phone and emailing back and forth and calling one of the KLCC Centre's Managers, they relented and sent a rep over from a MEP to my office who took a deposit initially for 2 phones, came back the next day and said that Maxis requires the FULL payment for both phones PLUS the RM200 / phone deposit for the iValue2 plan. So we paid everything and he mentioned that if everything goes ok seeing as how we chose the 16GB White 3GS, we should get the phone on the 18th. If not enough stock, GUARANTEED to receive on the 26th of August.

Hope that helps some out! I'm so excited to receive my iPhone. Been saving for yonks for it!

Hmm ... when Maxis sent their Corporate Account rep to my office to sign up 2 staff (1 of them is me la ), they guaranteed that the iPhone 16GB 3GS can be collected on 26th August, if August 18th no stock.

Today called that rep, and he said no news yet, so I called Maxis 1919 (Corporate Line) and spoke to a nice gentleman there. He said according to his system, our order has not been processed and they have no record of the order. WTF! I told the CS that they have taken the FULL payment with guarantee that August 26th can get the phone. Now I don't mind waiting for the phone, IF you be honest up front and tell me that you have to wait for the phone for a month, but don't give me a date and then change you story after that! Total misrepresentation and makes MAXIS as a company look bad.

After I explained that to him, he put me on hold and called up the processing center as I had mentioned that the 2 cheques had been cleared by Maxis. He comes back on the line and says that I can get my 2 phones 3 weeks from today, which is 1st week of September now.

Sometimes I don't know why I'm still supporting Maxis.

Den of lying vipers, aitelyu.

He he ... thanks for your reply, yeah, I agree with you, if I want it legit, have to put up with this nonsense la. Oh well ... here's to waiting for another 3 weeks ... I've already waited this long already right?

Thanks for your information wayne! I'll keep it in mind, but also hope that (same as everyone else I guess, who haven't received their units) mine comes sooner than expected!

Was at KLCC for lunch today and noticed that Maxis was having a roadshow there. For anyone looking to purchase the iPhone 3G 8GB, it's available immediately. For the iPhone 3GS, they are saying it's between THREE and SIX weeks after payment and contract confirmation.

Just FYI.

Yeah, agree with you. I've been passively reading about everyone, well almost everyone, flaring up about not getting their units, and i so totally understand your frustration with how Maxis is handling it etc and how you feel cheated etc because of the deposit.

And here's the thing, we all know it by now and there's not ONE thing we can change except to keep calling, and hoping and praying ... oh and harassing till we get it. So ... I for one liked what tinkerbell said in another thread about it just ... in the end, it's just a phone. I've still got my SE z610i that I'm still thrilled to bits with.

Keep your heads up! Our units are on their way!

Well ... my apologies, truly in that case. To you and everyone else as well. No harm intended.



This post has been edited by vanimon: Aug 18 2009, 12:31 PM

He he ... Good for you man! Every man for himself then? Did you get a call / sms / email or you just went straight to your collection centre? Maxis took my money, cleared the cheque but forgot, FORGOT to process the order. CS now on the line trying to see what they can do to appease a very patient client who is getting a little upset.

How's your feeling when collecting your baby @ eaglex?

@tinkerbell
Whee! Yay for you!

I just got a call from Orange (MEP in Sg. Besi) and he said Apple rep will be sending my 2 units over to my office tomorrow / Monday!

Yay for being patient! Muahah ...

Er ... well, it's for Corporate Account ma ... and we've been with Maxis since they started lol ... so I think the Manager who called me yesterday (a lot of hoopla la ... took our money, but never order, never process the order ... the paperwork was on someone's desk who was on leave la etc etc)

So ... now the guy called and said Apple will be sending it over la ... wheee ...

Please refer to this thread for the full answer and recommendation:

iPhone Ownership Guide

Paid by Cheque.

Credit cards allowed for 2 - 3 banks only (HSBC, Maybank and 1 more if not mistaken).

You have to go to Maxis Centre, MEP or APR to get your iPhone registration / booking done. Online sudah tiada.

Congratulations!

Welcome to the ever-growing family of iPhone users and soon-to-be users! LOL ... sometimes I think it looks like we're all parents in the delivery room of a hospital waiting for the delivery of a baby heehhe

I did the i-Value2 for 12 months 16GB White. Whee ... hope the phone arrives today.

Mentioned on the site that 0% interest installment is available ma ... hmmm maybe you better call up the nearest Maxis Centre and ask them why MEP don't allow?

Maxis Centre number are for internal use only ... you need to get the centre manager's handphone number (something i did the last time, now he's a friend). So yeah ... you need to go get it

Wah Siilver! Happy for you!!! I'm still waiting for mine.

I finally got through to someone in Maxis CS (shoutout to Elle, who sounds Filipino / Spanish) and to Azwan (I think), both of whom are hot on the tails of the unscrupulous MEP who apparently had my stock and sold it to someone else for $$$. Basket.

Now they are investigating and I should get my phones by next week. Bugger that MEP! No good!

I really don't recommend Orange. They are NOT helpful and always throw the buck back to Maxis. They are the ones Maxis CS is chasing to find out what they did with my 2 units of iPhone which I still haven't received. They said maybe sold off or what. Maxis sending replacement units to them to send to us. Really not going to deal with them anymore after this fiasco.

I did call up Maxis and ask them the question. The CS replied eventhough not listed, they are a MEP, so it's ok. But after I have experienced their service, or lack thereof, first and the last time with an MEP. Next time, go straight to Maxis centre.