got call from BTS maxis center oredi!
tomoro i can go n collect my 16W 3GS d~
how i did it?
i booked @BTS on 28/8
since 25/9 i visited there n back wif empty hands, den i started my complaints.
call center 123 keep saying will ask stupid BTS call me back but end up no sound!
after 7 times trials, i cant tahan d, i said i wana talk to call center leader to log complaint to particular maxis center, bring up to HQ by today.
no bcoz of the fone but service, even call me oso lazy ah!!!
by 7pm+ in same day, BTS really call n tell my fone is ready.
"u can come n collect by tomoro"
"what time i shld get it? morning or noon"
"anytime sir, bcoz the fone is ready"
kns, sound that maybe the fone is ready sometimes, bcoz 7 times complaint in 10days BTS nvr call me up till "official" complaint from call center leader logged into system bring up to maxis HQ n management
above is my story to share~
Quite similar to my story too. They promised to call me back but no one called back. After making 4 calls, I finally talked to someone who could make a decision and told her that Maxis is unprofessional for not fulfilling even a simple promise of calling back.
On that same day, a Maxis personnel called me up to tell me that my phone is ready for collection.