hi,
when u say new, do u mean, just out of the box, never made any calls b4?
coz i tink the lifetimer is the total duration of calls made. if u never made any calls b4, i tink it might be a second hand phone. correct me if im wrong forumers! 

u shud be getting V21.0.025
although V31 is out already, can update at NCC apparently...