QUOTE(tinkerbel @ Jun 24 2009, 05:16 PM)
@stringfellow,
Er.. how do U actually delete the app and redownload it without paying a 2nd time for it? I deleted it from my iPhone but when I tried to download it again from the App Store it tells me 9.99 so I restored from my iTunes backup.
Ah well.... I'm quite sure BeeJiveIM had quite a number of sale in the last 24 hrs so they just don't care *shrugs*
Just click that "Buy" icon again and it will tell you that you have downloaded/purchased this app before, and click "OK" if you want to redownload it again. No charge on your account.
QUOTE(nokia2003 @ Jun 24 2009, 05:19 PM)
problem is, with hiccups, they are sometimes unforeseeable. you may test an app as thorough as you want (perhaps since the developer OS 3.0 came out) but blunders may not occur until it is being released to the public.
heck, if they were completely avoidable, apple or any other cooperation will not be releasing any software updates in the first place.
sometimes, mistakes are best rectify by various feedbacks received from fellow users and it is by that way, users can feel a marked improvement.
humans tend to take things for granted, and if things come out as perfect as a mold, no one will appreciate those tiny little stuff.
New? The method of notification may be new, but the core app is already version 3.0, or do they put it there. For an interim solution, they could have just retract the current version and fall back and put the older working version in it's place for download on the AppStore.
I didn't know that I sign up to be their beta-tester when I PAY them USD15 for this app. If I GET PAID for going through this aggravation, you won't see me griping like this. How ridiculous is it that a person PAY to use a service and is subjected to the service flawed and incomplete? I don't know how you level of tolerance is when it cones to paid service, but when it comes to me, I expect minimal fuss and satisfactory level of service for an app that demand that much money compared to its competitor who is relatively cheaper and works just fine.
Trust me, if I see my ForeFlight app goes haywire on me after I have paid USD69.99 on it, you expect all sign of the Apocalypse raining down on them from me if they don't rectify it ASAP. Communication these days has become as essential as other necessities in life that blunders like this from Beejive will only cause the on-the-fence buyers to look the other way for their IM needs.
NEVER give these companies a chance to slack off, because once they do, they know they will be easily forgiven for the mess they've caused and will take their own sweet time rectify it. Because the users give them that much chance or slack.